488CA Printer - User's Guide

This is the magenta on page 9–17 (seq: 153)

9–17

Company confidential. Genie User’s Guide, Edition 2, First Draft. Freeze Status: open

This is the blue on page 9–17 (seq: 153)

This is the black on page 9–17 (seq: 153)

Getting help

Hewlett-Packard has support services available to help you in case you have a

problem with your printer.

What to do before you call

1 Review the troubleshooting suggestions in:

This chapter.

The relevant driver documentation supplied with your printer (for users of

AutoCAD and Microsoft Windows applications),

Any relevant Software Application Notes supplied with your printer.

2 Print the demonstration print as explained on page 1–26. If the demonstration print

works and does not display the problems you have found with your own prints,

then the problem is probably not related to your printer.

3 If the problem appears to be related to your software application, first contact your

software vendor.

4 If you still have difficulty, begin by contacting your HP dealer. The sales

representative is familiar with your needs, equipment and software, and should be

able to provide you with the information you want. If necessary, you can

subsequently call Hewlett-Packard for support.

For a list of the support services available, refer to the Hewlett-Packard

Support Services booklet shipped with this printer.

HP’s web site has up-to-date information; see page iv.

Troubleshooting

Getting help

Localization Note. F: Delete the reference to Software Application Notes.

TROUBLE–

SHOOTING