488CA Printer - User's Guide

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Company confidential. Genie User’s Guide, Edition 2, First Draft . Freeze Status: open

This is the blue on page 9–18 (seq: 154)

This is the black on page 9–18 (seq: 154)

5 If you do call one of the Hewlett-Packard offices, please have the following

information available to help us answer your questions more quickly:

The computer you are using.

Any special equipment or software you are using (for example, spoolers,

networks, switch-boxes, modems, or special software drivers)

The cable you are using (by part number) and where you purchased it.

The type of interface used on your printer (RS-232-C or parallel).

The software name and version you are currently using.

The printer’s latest setup sheet, showing the current configurations of various

printer parameters. See page 6–2 and the section starting on page 1–19.

The media type you are using.

If a repair is needed

Contact the Hewlett-Packard dealer or HP Sales and Support Office where you

purchased the printer for complete service information.

Localization Note.

Troubleshooting

Getting help