HP EliteBook Revolve 810 G1 Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
© Copyright 2013 Hewlett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel and Core are U.S. registered trademarks of Intel Corporation. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation.
iv Safety warning notice
Table of contents 1 Product description ........................................................................................................... 1 2 External component identification ..................................................................................... 7 Display ................................................................................................................................... 9 Keys ..........................................................................................
Service cover .......................................................................................................... 34 WWAN module ..................................................................................................... 36 WLAN module ........................................................................................................ 38 Solid-state drive ...................................................................................................... 40 Memory module .............
Windows 7 ........................................................................................................................... 75 Creating recovery media with HP Recovery Disc Creator .............................................. 76 Creating recovery media ........................................................................... 76 Backing up your information ..................................................................................... 76 Performing a system recovery ......................
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1 Product description Category Description Product Name HP EliteBook Revolve 810 G1 Processors ● Intel® Dual Core® i7-3687U 2.10-GHz processor (turbo up to 3.30-GHz), 1600-MHz front-side bus (FSB), 4.00-MB L3 cache, 17 W ● Intel Dual Core i5-3437U 1.90-GHz processor (turbo up to 2.90-GHz), 1600-MHz FSB, 3.00-MB L3 cache, 17 W ● Intel Dual Core i3-3227U 1.90-GHz processor, 1600-MHz FSB, 3.
Category Description Audio and video DTS Studio sound Integrated dual-array microphones Stereo speakers (2) Camera 720p Camera 720p Stereo Speakers (2) Ethernet Integrated Intel 82579LM 10/100/1000 network interface card (NIC) Wireless Integrated wireless personal area network (WPAN) option supported only through combination module Two WLAN antennas built into display assembly Integrated wireless local area network (WLAN) options by way of wireless module Support for the following WLAN modules: ● In
Category Description Sensors ● Accelerometer ● ALS ● Compass ● Gyro ● NFC with Secure Element ● Proximity (SAR) Docking 2013 UltraSlim Docking Station Keyboard/pointing devices Full-size, backlit, spill-reistant keyboard with DuraKeys and active pen Gesture support: MultiTouch gestures enabled, two-finger scrolling, and pinchzoom as default Taps enabled by default Support for ClickPad with image sensor, scroll, pinch, zoom, rotate, and 3-finger flick) Power requirements Support for 65-W
Category Description Operating system Preinstalled: ● Windows® 8 ML 64-bit with Microsoft® Basics (Japanese and Japanese English only) ● Windows 8 Professional 64-bit DPK with Windows 7 Professional 64-bit image (Japanese and Japanese English only) ● Windows 8 Professional 64-bit with Microsoft Basics (Japanese and Japanese English only) ● Windows 7 Home Premium 64-bit with Microsoft Basics (includes Service Pack 1; Japanese and Japanese English only) ● Windows 7 Professional 64-bit with Microso
Category Description Operating system (continued) Preinstalled with Microsoft Office: (continued) ● Windows 7 Home Premium 64-bit with Microsoft Office 2010 Home and Business (Japan only; includes Service Pack 1) ● Windows 7 Home Premium 64-bit with Microsoft Office 2010 Personal (Japan only; includes Service Pack 1) ● Windows 7 Home Premium 64-bit with Microsoft Office 2010 Professional (Japan only; includes Service Pack 1) ● Windows 7 Home Premium 64-bit with Microsoft Office 2010 Transition OPK
Category Description Operating system (continued) Web-only support: (continued) Serviceability 6 Chapter 1 Product description ● Windows 8 32-bit ● Windows 8 CH 32-bit ● Windows 8 EM 32-bit ● Windows 8 Enterprise 64-bit ● Windows 8 Enterprise 32-bit ● Windows 8 ML 32-bit ● Windows 8 Professional 32-bit ● Windows 7 Home Basic 64-bit ● Windows 7 Home Basic 32-bit ● Windows 7 Home Premium 32-bit ● Windows 7 Professional 32-bit ● Windows 7 Ultimate 64-bit ● Windows 7 Ultimate 32-
2 External component identification 7
CAUTION: To prevent damage to the display hinges, when in notebook configuration, do not rotate the display counterclockwise, and do not force the rotating action. To change your notebook to a tablet 1. Rotate the display clockwise 180 degrees until the display faces backwards. 2. Lower the display over the keyboard. To change the tablet back into a notebook, reverse these steps.
Display Item Component Description (1) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local area networks (WLAN). (2) Ambient light sensor Brightens or dims the display in response to ambient light. (3) WWAN antennas (2)* Send and receive wireless signals to communicate with wireless wide area networks (WWAN). (4) Internal microphones (2) Record sound. (5) Webcam light On: The webcam is in use. (6) Webcam Records video and captures still photographs.
Keys NOTE: Your computer may look slightly different from the illustration in this section. Item Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Executes frequently used system functions when pressed in combination with a function key, the num lk key, the esc key, or the b key. (3) Windows button Returns you to the Start screen from an open app or the Windows desktop.
Lights NOTE: Your computer may look slightly different from the illustration in this section. Item Component Description (1) Caps lock light On: Caps lock is on. (2) Mute light ● Amber: Computer sound is off. ● Off: Computer sound is on. ● Amber: Muted. ● Off: Microphone is on. ● White: An integrated wireless device, such as a WLAN device and/or a Bluetooth device, is on. ● Amber: All wireless devices are off.
TouchPad NOTE: Your computer may look slightly different from the illustration in this section. Item Component Description (1) TouchPad on/off button Turns the TouchPad on or off. (2) TouchPad zone Moves the pointer and selects or activates items on the screen. (3) Left TouchPad button Functions like the left button on an external mouse. (4) Right TouchPad button Functions like the right button on an external mouse.
Rear NOTE: Your computer may look slightly different from the illustration in this section. Item Component Description (1) RJ-45 (network) jack Connects a network cable. (2) USB 3.0 ports (1) USB 3.0 ports (1) Connect optional USB 3.0 devices and provide enhanced USB power performance. (3) Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen.
Right side Item Component Description (1) Power button Turns power on and off. (2) Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state. ● Off: The computer is off. (3) Rotation lock button Locks screen orientation in either Landscape or Portrait mode. NOTE: When you move between notebook and tablet configuration, the computer screen will automatically change to vertical or horizontal.
Bottom NOTE: Your computer may look slightly different from the illustration in this section. Item Component Description (1) Service cover Contains the hard drive, the WLAN module slot, the WWAN module slot (select models only), and the memory module slots. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
3 16 Illustrated parts catalog Chapter 3 Illustrated parts catalog
Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag. It is necessary to remove the battery to obtain these numbers. See Battery on page 33 for battery removal instructions. Item Description Function (1) Product name This is the product name affixed to the front of the computer. (2) Serial number (s/n) This is an alphanumeric identifier that is unique to each product.
Computer major components 18 Chapter 3 Illustrated parts catalog
Item Component Spare part number (1) Display assembly, 11.
Item 20 Component Spare part number For use in Taiwan 716747-AB1 For use in Thailand 716747-281 For use in Turkey 716747-141 For use in the United Kingdom and Singapore 716747-031 For use in the United States 716747-001 (4) Top cover (includes display lid switch actuator magnets, orientation lock switch actuator, power switch actuator, TouchPad, and TouchPad cable) 716741-001 (5) System board (includes processor, replacement thermal material, and RTC battery): Equipped with an Intel Dual C
Item Component (13) Solid-state drive: (14) (15) (16) (17) Spare part number 256-GB 716749-001 128-GB 716748-001 WWAN module: HP un2430 EV-DO/HSPA Mini Card 702080-001 HP hs2350 HSPA+ Mobile Broadband Module 710788-001 WLAN module: Intel Centrino Advanced-N 6235 Combo Adapter 670292-001 Intel Centrino Advanced-N 6205 Combo Adapter 695915-001 Service cover (includes 4 captive retention screws and 2 rubber feet) 716737-001 Plastics/Rubber Kit (not illustrated, includes 4 service cover r
Component Spare part number For use in Switzerland 490371-111 For use in Taiwan 490371-AB1 For use in Thailand 490371-201 For use in the United Kingdom and Singapore 490371-031 Screw Kit 713745-001 Sequential part number listing 22 Spare part number Description 490371-001 Power cord for use in North America (3-pin, black, 1.83-m) 490371-011 Power cord for use in Australia (3-pin, black, 1.83-m) 490371-021 Power cord for use in Europe (3-pin, black, 1.
Spare part number Description 716731-001 System board equipped with an Intel Dual Core i3-3227U 1.90-GHz processor, 1600-MHz FSB, 3.00-MB L3 cache, 17 W, and the Windows 7 operating system (includes processor, replacement thermal material, and RTC battery) 716731-501 System board equipped with an Intel Dual Core i3-3227U 1.90-GHz processor, 1600-MHz FSB, 3.
24 Spare part number Description 716745-001 Screw Kit 716746-001 Digitizer pen 716747-001 Keyboard with backlight for use in the United States (includes backlight cable and keyboard cable) 716747-031 Keyboard with backlight for use in the United Kingdom and Singapore (includes backlight cable and keyboard cable) 716747-041 Keyboard with backlight for use in France (includes backlight cable and keyboard cable) 716747-051 Keyboard with backlight for use in Germany (includes backlight cable and k
Spare part number Description 716747-DD1 Keyboard with backlight for use in Canada (includes backlight cable and keyboard cable) 716747-FL1 Keyboard with backlight for use in the Czech Republic and Slovakia (includes backlight cable and keyboard cable) 716747-FP1 Keyboard with backlight for use in Northwest Africa (includes backlight cable and keyboard cable) 716748-001 128-GB solid-state drive 716749-001 256-GB solid-state drive Sequential part number listing 25
4 Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 and P1 screw drivers ● Torx T8 screw driver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables.
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ● Place items on a grounded surface before removing items from their containers.
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
Component replacement procedures This chapter provides removal and replacement procedures. There are as many as 39 screws that must be removed, replaced, and/or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement. Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag. It is necessary to remove the battery to obtain these numbers.
32 Item Component Description (3) Part number/Product number (p/n) This number provides specific information about the product’s hardware components. The part number helps a service technician determine what components and parts are needed. (4) Warranty period This number describes the duration of the warranty period for the computer. (5) Model description This is the alphanumeric identifier used to locate documents, drivers, and support for the computer.
Battery Description Spare part number 6-cell, 44-Wh, 1.98-Ah, Li-ion battery (includes rubber feet and speaker grilles) 698943-001 Before removing the battery, follow these steps: CAUTION: Removing a battery that is the sole power source for the computer can cause loss of information. To prevent loss of information, save your work and initiate Hibernation or shut down the computer through Windows before removing the battery. 1. Turn off the computer.
Service cover Description Spare part number Service cover (includes 4 captive retention screws and 2 rubber feet) 716737-001 Before removing the service cover, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
6. Remove the two Phillips PM2.0×8.5 screws (5) that secure the service cover to the computer. 7. Loosen the four captive Phillips screws (1) that secure the service cover to the computer. 8. Lift the front edge of the service cover (2) until the cover detaches from the computer, and then remove the service cover (3) from the computer. Reverse this procedure to install the service cover.
WWAN module Description Spare part number HP un2430 EV-DO/HSPA Mini Card 702080-001 HP hs2350 HSPA+ Mobile Broadband Module 710788-001 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support.
3. Remove the WWAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WWAN antenna cables are not connected to the terminals on the WWAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WWAN module.
WLAN module Description Spare part number Intel Centrino Advanced-N 6235 Combo Adapter 670292-001 Intel Centrino Advanced-N 6205 Combo Adapter 695915-001 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
3. Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WLAN antenna cables are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.
Solid-state drive Description Spare part number 256-GB 716749-001 128-GB 716748-001 Before removing the solid-state drive, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 33).
Memory module Description Spare part number 8-GB (PC3L, 12800, 1600-MHz) 693374-001 4-GB (PC3L, 12800, 1600-MHz) 691740-001 Update BIOS before adding memory modules Before adding new memory, make sure you update the computer to the latest BIOS. CAUTION: Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems. To update BIOS: 1. Navigate to www.hp.com. 2. Click Support & Drivers > click Drivers & Software. 3.
2. Remove the memory module (2) by pulling the module away from the slot at an angle. Reverse this procedure to install a memory module.
NFC board Description Spare part number NFC board (includes NFC board cable) 716738-001 Before removing the NFC board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 33). 5.
Reverse this procedure to install the NFC board. Keyboard NOTE: The keyboard spare part kit includes a backlight cable, keyboard, and keyboard cable.
Remove the keyboard: 1. Loosen the 2 captive screws that secure the keyboard to the computer. 2. Rest and secure the computer on its left side. 3. Partially open the computer. 4. Insert a screw driver or similar thin tool into the keyboard release hole near the fan, and then press on the back of the keyboard until the keyboard disengages from the computer. 5. Turn the computer right-side up with the front toward you. 6. Open the computer.
46 7. Lift the rear edge of the keyboard, and then swing the keyboard up and forward until it rests upside down on the palm rest. 8. Release the ZIF connector (1) to which the backlight cable is attached, and then disconnect the backlight cable (2) from the system board. 9. Release the ZIF connector (3) to which the keyboard cable is attached, and then disconnect the keyboard cable (4) from the system board.
10. Remove the keyboard (5). Reverse this procedure to install the keyboard.
Bottom cover Description Spare part number Bottom cover (includes battery release latch, NFC board antenna cable, power connector cover, and RJ-45 jack cover) 716739-001 Before removing the bottom cover, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3.
5. Release the tape (2) and (3) that secures the WWAN antenna cables and the WLAN antenna cables. 6. Remove the five Torx T8M2.0×5.65 screws (1) and the Torx T8M2.0×2.5 screw (2) that secure the bottom cover to the computer.
7. Remove the bottom cover. Reverse this procedure to install the bottom cover. Speakers Description Spare part number Front speakers (includes left and right speakers, cables, and 4 rubber isolators) 716740-001 Before removing the speakers, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
4. Remove the speakers (4). Reverse this procedure to install the speakers.
Button board Description Spare part number Button board (includes cable) 716735-001 Before removing the button board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
5. Turn the computer upside down, with the rear toward you. 6. Detach the button board (1) from the top cover. (The button board cable is attached to the the top cover with double-sided tape.) 7. Remove the Phillips PM2.0×3.0 screw (2) that secures the button board to the top cover. 8. Remove the button board (3). Reverse this procedure to install the button board.
RTC battery NOTE: The RTC battery is also included with the system board spare part kit. Description Spare part number RTC battery (includes cable and double-sided adhesive) 716742-001 Before removing the RTC battery, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3.
Reverse this procedure to install the RTC battery. Fan/heat sink assembly Description Spare part number Fan/heat sink assembly (includes replacement thermal material) 716736-001 Before removing the fan/heat sink assembly, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3.
3. Remove the fan/heat sink assembly (3). NOTE: Due to the adhesive quality of the thermal material located between the fan/heat sink assembly and the system board components, it may be necessary to move the fan/heat sink assembly from side to side to detach it. NOTE: The thermal material must be thoroughly cleaned from the surfaces of the fan/heat sink assembly and the processor each time the fan/heat sink assembly is removed.
System board Description Spare part number Equipped with an Intel Dual Core i7-3687U 2.10-GHz (turbo up to 3.30-GHz), 1600-MHz FSB, 4.00-MB L3 cache, 17 W, and the Windows 8 Professional operating system 716733-601 Equipped with an Intel Dual Core i7-3687U 2.10-GHz (turbo up to 3.30-GHz), 1600-MHz FSB, 4.00-MB L3 cache, 17 W, and the Windows 8 Standard operating system 716733-501 Equipped with an Intel Dual Core i7-3687U 2.10-GHz (turbo up to 3.30-GHz), 1600-MHz FSB, 4.
NOTE: When replacing the system board, be sure that the following components are removed from the defective system board and installed on the replacement system board: ● Memory module (see Memory module on page 41) ● RTC battery (see RTC battery on page 54) Remove the system board: 58 1. Turn the computer right side up, with the front toward you. 2. Open the computer. 3.
6. Remove the system board (3). Reverse this procedure to install the system board. Hinge cover Description Spare part number Hinge cover (includes hinge cap, WWAN antenna cables and transceivers, and WWAN antenna shield) 716743-001 Before removing the hinge cover, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
Remove the hinge cover: 60 1. Remove the shield (1) that secures the WWAN antenna cables (2) in the routing channel built into the top cover. 2. Remove the six Phillips PM2.0×2.5 screws (2) that secure the hinge cover to the top cover. 3. Turn the computer right side up, with the front toward you. 4. Open the computer. 5. Rotate the display assembly (1) clockwise until it is perpendicular to the computer body. 6. Detach the left (2) and right edges of the hinge cover from the computer. 7.
8. Remove the hinge cap (4). Reverse this procedure to install the hinge cover and hinge cap. Display assembly Description Spare part number Hinge cover (includes hinge cap, WWAN antenna cables and transceivers, and WWAN antenna shield) 716743-001 Before removing the display assembly, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
g. Fan/heat sink assembly (see Fan/heat sink assembly on page 55) h. System board (see System board on page 57) i. Hinge cover and hinge cap (see Hinge cover on page 59) Remove the display assembly: 1. Remove the two Phillips PM2.0×5.0 screws (1) that secure the display assembly to the top cover. 2. Slide the display assembly (2) away from the top cover and remove it. Reverse this procedure to install the display assembly.
5 Computer Setup (BIOS) and Advanced System Diagnostics Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Computer Setup.
NOTE: You can use either a pointing device (TouchPad or USB mouse) or the keyboard to navigate and make selections in Computer Setup. 2. Press f10 to enter Computer Setup. To exit Computer Setup menus, choose one of the following methods: ● To exit Computer Setup menus without saving your changes: Click the Exit icon in the lower-left corner of the screen, and then follow the on-screen instructions. – or – Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press enter.
Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
Using Advanced System Diagnostics Advanced System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The following diagnostic tests are available in Advanced System Diagnostics: ● System Tune-Up—This group of additional tests checks your computer to make sure that the main components are functioning correctly.
6 Specifications Computer specifications Metric U.S. Width 28.5 cm 11.22 in Depth 21.2 cm 8.35 in Height 2.22 cm 0.87 in Weight (equipped with 4096-MB memory module, mSATA solid-state drive, 6-cell battery, and WLAN module) 1.40 kg 3.09 lbs Dimensions Input power Operating voltage and current 18.5 Vdc @ 3.5 A – 65 W 19.5 Vdc @ 3.33 A – 65 W 19 Vdc @ 4.74 A – 90 W 19.5 Vdc @ 4.62 A – 90 W 19.5Vdc @ 2.
11.6-inch UWVA display specifications Metric U.S. Height 14.50 cm 5.71 in Width 25.70 cm 10.12 in Diagonal 29.40 cm 11.58 in Number of colors Up to 16.8 million Contrast ratio 200:1 (typical) Brightness 400 nits (typical) Dimensions Pixel resolution Pitch 0.197 × 0.197 mm Format 1366 × 768 Configuration RGB vertical stripe Backlight LED backlit Character display 80 × 25 Total power consumption 3.46 W Viewing angle ±65° horizontal, ±50° vertical (typical) 11.
7 Backup and recovery Windows 8 To protect your information, use Windows backup and restore utilities to back up individual files and folders, back up your entire hard drive, create system repair media (select models only) by using the installed optical drive (select models only) or an optional external optical drive, or create system restore points. In case of system failure, you can use the backup files to restore the contents of your computer.
Note the following when backing up: ● Store personal files in the Documents library, and back it up regularly. ● Back up templates that are stored in their associated programs. ● Save customized settings that appear in a window, toolbar, or menu bar by taking a screen shot of your settings. The screen shot can be a time-saver if you have to reset your preferences. To create a backup using Backup and Restore: NOTE: Be sure that the computer is connected to AC power before you start the backup process.
CAUTION: Some Automatic Repair options will completely erase and reformat the hard drive. All files you have created and any software installed on the computer are permanently removed. When reformatting is complete, the recovery process restores the operating system, as well as the drivers, software, and utilities from the backup used for recovery. 1. If possible, back up all personal files. 2. If possible, check for the presence of the HP Recovery partition and the Windows partition.
4. Press f11 while the “Press for recovery” message is displayed on the screen. 5. Follow the on-screen instructions. Using Windows 8 operating system media (purchased separately) To order a Windows 8 operating system DVD, go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. You can also order the DVD by calling support. For contact information, see the Worldwide Telephone Numbers booklet included with the computer.
To start Refresh: 1. On the Start screen, point to the far-right upper or lower corner of the screen to display the charms. 2. Click Settings. 3. Click Change PC settings in the bottom-right corner of the screen, and then select General from the PC settings screen. 4. Under Refresh your PC without affecting your files, select Get started, and follow the on-screen instructions.
Using HP Software Setup HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system. 1. From the Start screen, type HP Software Setup, and select Apps. 2. Open HP Software Setup. 3. Follow the on-screen directions to reinstall drivers or select software.
Creating recovery media with HP Recovery Disc Creator HP Recovery Disc Creator is a software program that offers an alternative way to create recovery media. After you successfully set up the computer, you can create recovery media using HP Recovery Disc Creator. This recovery media performs a system recovery if the hard drive becomes corrupted. A system recovery reinstalls the original operating system and the software programs installed at the factory, and then configures the settings for the programs.
NOTE: DVDs and DVDs with double-layer (DL) support store more information than CDs, so using them for backup reduces the number of recovery discs required. ● When backing up to discs, number each disc before inserting it into the external drive. To create a backup using Backup and Restore: NOTE: Be sure that the computer is connected to AC power before you start the backup process. NOTE: The backup process may take over an hour, depending on file size and the speed of the computer. 1.
CAUTION: Using Startup Repair completely erases hard drive contents and reformats the hard drive. All files you have created and any software installed on the computer are permanently removed. When reformatting is complete, the recovery process restores the operating system, as well as the drivers, software, and utilities from the backup used for recovery. 1. If possible, back up all personal files. 2. If possible, check for the presence of the Windows partition and the HP Recovery partition.
Using a Windows 7 operating system DVD (purchased separately) To order a Windows 7 operating system DVD, contact support. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/ us/en/ wwcontact_us.html. You can also order the DVD by calling support. For contact information, see the Worldwide Telephone Numbers booklet included with the computer.
8 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used.
Requirements for specific countries and regions Country/region Accredited agency Applicable note number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands KEMA 1 Norway NEMKO 1 The People's Republic of China COC 5 South Korea EK 4 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1.
9 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
Index A AC adapter light 13 AC adapter, spare part numbers 21, 22 ambient light sensor 9 antenna, location 9 audio, product description 2 audio-in jack 14 audio-out jack 14 B battery removal 33 spare part number 21, 22, 33 battery bay 15 battery bay cover release latch 15 bottom components 15 bottom cover removal 48 spare part number 20, 23, 48 button board removal 52 spare part number 20, 23, 52 buttons power 14 rotation lock 14 TouchPad 12 TouchPad on/off 12 volume 14 Windows 10 Windows Home 9 C cables,
L left-side components 12 light components 11 lights AC adapter 13 caps lock 11 microphone mute 11 mute 11 num lock 11 power 14 TouchPad 11 webcam 9 wireless 11 M Media Card Reader, location 14 memory module product description 1 removal 41 spare part numbers 20, 22, 41 micro SD Card bezel, removal 34 microphone location 9 product description 2 microphone jack 14 microphone mute light 11 model description 32 model name 1 mute light 11 N network jack 13 NFC antenna 15 NFC board removal 43 spare part number 2
TouchPad zone 12 transporting guidelines 29 U USB 3.
