HP Storage Management Pack for System Center User Guide This guide provides information about HP Storage Management Pack for System Center. This guide discusses two topics namely “Installing the HP Storage Management Pack” and “Configuring the HP Storage Management Pack”.
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Contents 1 Understanding Management Pack ........................................................ 9 New Features in Version 2.0 ........................................................................................................ 9 Selecting an Event Delivery Method .............................................................................................. 9 Using Event Flow Model ............................................................................................................
Configuration of Management Server to process SNMP traps ................................................... Getting SNMP traps from VA ............................................................................................... In Linux ....................................................................................................................... In Windows ................................................................................................................ In HP-UX ..................
Alerts and views ................................................................................................................. HP Storage ................................................................................................................. HP E5000 Messaging System ........................................................................................ HP X5000 System ........................................................................................................
Figures 1 WEBES Event Flow Model ........................................................................................ 10 2 Event Flow for devices using XP, VA, P2000/MSA, Tape Storage, P4000, or HP 3PAR Storage System ....................................................................................................... 11 3 WMI Event Flow Model ........................................................................................... 12 4 Enabling OpsMgr 2007 within WEBES .............................
32 Summary ............................................................................................................... 64 33 Installation of OpsMgr Agent ................................................................................... 65 34 Successful installation of MOM agent ....................................................................... 66 35 Discovery Wizard ...................................................................................................
Tables 1 Event Delivery Methods ............................................................................................. 9 2 Installation prerequisites ........................................................................................... 16 3 SNMP parameters and its functions ........................................................................... 48 4 WEBES Messages ...................................................................................................
1 Understanding Management Pack This chapter introduces you to the concepts of HP Storage Management Pack. The HP Storage Management Pack is designed to receive alerts and events from the HP Storage portfolio to the HP Storage Management Pack for System Center software. It enables you to monitor and administer the HP Storage devices. New Features in Version 2.0 The HP Storage Management Pack for System Center version 2.
Using Event Flow Model HP Storage Management Pack integrates multiple types of data collection to enable complete coverage of all HP Storage products. Table 1 lists the data collection options and the corresponding product types. You can use the following methods to deliver data to System Center: • WEBES • SNMP • WMI NOTE: Before you install the software, you must plan the deployment.
NOTE: WEBES and the WEBES Listener (on a WEBES Collection Point) cannot simultaneously run on the same system. However, all other permutations, including configuration of the System Center Management Server as a WEBES Collection Point, are supported. For more information related to WEBES, see Chapter 2. Using SNMP In the SNMP Event Flow model, you need one to three systems to configure events to flow from the Storage Device Manager (Command View Tape Library software or equivalent) to System Center.
to discover another E5000/X5000 blade server. The E5000 Messaging System/X5000 System must be in a healthy state in the operations console to enable monitoring. For more information related to WMI, see Chapter 2. The following figure shows the WMI Event Flow model: Figure 3 WMI Event Flow Model .
NOTE: The HP Storage Management Pack supports events only from the chassis and storage components of E5000 Messaging System and X5000 System. For more information on how to monitor events from blade servers in an E5000 Messaging System, see the E5000 Messaging System product documentation. For more information on how to monitor events from blade servers in an X5000 System, see the X5000 System product documentation.
Understanding Management Pack
2 Installing Management Pack This chapter describes how to install the HP Storage Management Pack in your storage environment, along with other System Software. System Requirements for Installation Hardware Requirements: There are no specific hardware requirements for Management Pack. They will be installed as a plug-in over the System Center. The HP Storage Management Pack can be installed on the collection points where only OpsMgr agents are deployed and OpsMgr is not installed.
Installation prerequisites for HP Storage Management Pack Table 2 lists the software components that you must install before installing the HP Storage Management Pack. Table 2 Installation prerequisites Software Location of software It is the system where OpsMgr 2007 is installed. .NET Framework 1.1, 2.0, or later It can also be installed on a machine which acts as a collection point with the agent installed on it. OpsMgr 2007 with SQL Server It is on the Root Management Server.
• HP Storage XP 48, 128, 256, 1024, 12000, and 24000 Arrays, and HP XP Device Management Software NOTE: Supports either CV XP or CV XP AE, but not both together. • HP Storage ESL E-Series, EML E-Series, ESL 6000/9000/12000, and MSL Series, and HP Tape Device Management Software • HP Storage B-series Switches and HP B-series Switch Device Management Software • HP Storage P4000 SAN/iQ 8.5, 9.0, and 9.
4. Select Features and expand the SNMP Services on the right pane. 5. Select the required SNMP Service and SNMP WMI Provider. Click Next. 6. A confirmation page appears to verify the selection. Click Install. 7. Installation wizard starts and after the successful installation, click Close.
To configure WEBES/SEA to send an XML event callout to a particular host port pair where the WEBESEventListener service is listening, complete the following steps on the WEBES/SEA installed host: 1. 2. Start the WEBES desta service at the command line using desta start. You can also start the service from the Windows Start menu.
Installing WMI WMI is installed by default in the supported operating systems. For more information on the E5000 Messaging System, see http://www.hp.com/go/E5000. Installing the Management Pack software The HP Storage Management Pack software and documentation are bundled in a T4282-10506-vx.x.zip file. This file is located at the following website: www.hp.com/go/ storageworks/scom2007 The T4282-10506-vx.x.zip file, contains the following files: • HP Storage Management Pack for System Center.
3. Click Next to continue. Figure 5 HP Storage Management Pack setup wizard .
4. Click Next to confirm the installation, as shown in Figure 6. Figure 6 Confirm installation .
5. The Installing HP Storage Management Pack for System Center displays as shown in Figure 7. Figure 7 Installation wizard .
6. Click Close to exit, as shown in Figure 8. Figure 8 Installation Complete . NOTE: All files including the HPEnterpriseStorageMP.mp are installed in ~:\Program Files\HP\HP Enterprise Storage directory for a 32-bit operating system, and ~:\Program Files(x86)\HP\HP Enterprise Storage directory for a 64-bit operating system. Upgrading HP Storage Management Pack for System Center Complete the following steps to upgrade the HP Storage Management Pack for System Center for Microsoft Windows Server 2003: 1.
1. Ensure the older version is installed. 2. Execute the Setup.exe file of the new version of HP Storage Management Pack for System Center. 3. In Microsoft Windows, go to Start > Control Panel. 4. Double-click Programs and Features. 5. Find HP Storage Management Pack for System Center, and check the software version. The new version should be displayed. NOTE: For upgrade related known issues, see Chapter 6.
HP Storage WEBES Listener for System Center Installing WEBES Listener on WEBES collection point systems From the HP Storage WEBES Listener for System Center.zip file, extract and install the HP Storage WEBES Listener for System Center.msi file on any system you plan to use as a WEBES collection point. For more information, see Figure 9 Figure 9 WEBES Event Flow to Collection Points . Complete the following steps on each system that you plan to use as a WEBES Collection Point: 1. Ensure that the.
3. Double-click the msi file, or run setup.exe. The HP Storage WEBES Listener for System Center window appears, as shown in Figure 10. Figure 10 Installation Wizard – HP Storage WEBES Listener for System Center .
4. Click Next. The Confirm Installation window appears, as shown in Figure 11. Figure 11 Confirm Installation Wizard .
5. Click Next. The Installing HP Storage WEBES Listener for System Center window appears, as shown in Figure 12. Figure 12 Installation wizard .
6. The Installation Complete window appears, as shown in Figure 13. Figure 13 Installation Complete wizard HP Storage Management Pack for System Center . 7. Click Close. NOTE: All files including the HPEnterpriseStorageMP.mp are installed in ~:\Program Files\HP\HP Enterprise Storage directory for a 32-bit operating system, and ~:\Program Files(x86)\HP\HP Enterprise Storage directory for a 64-bit operating system.
Complete the following steps to upgrade the HP Storage WEBES Listener for System Center for Microsoft Windows Server 2008 or later: 1. Ensure the older version is installed. 2. Execute the Setup.exe file of the new version of HP Storage WEBES Listener for System Center. 3. In Microsoft Windows, go to Start > Control Panel. 4. Double-click Programs and Features. 5. Find HP Storage WEBES Listener for System Center, and check the software version. The new version should be displayed.
NOTE: To remove the HP Storage WEBES Listener forSystem Center completely from your system, you must manually remove the following files: • For a 32–bit operating system: • ~:\Program Files\HP\HP Enterprise Storage\WEBESListenerLog.log • ~:\Program files\HP\HP Enterprise Storage\InstallLog.log • ~:\Program files\HP\HP Enterprise Storage\UninstallLog.log • ~:\Program files\HP\HP Enterprise Storage\SNMPscriptlog.
1. Select Start > Programs > System Center Operations Manager 2007 > Operations Console, as shown in Figure 14. Figure 14 Starting the OpsMgr 2007 Administrator Console .
2. Right-click the Management Packs in the Administrator console, and select Import Management Pack.... Figure 15 displays the OpsMgr 2007 window. Figure 15 Importing the HP Storage Management Pack .
3. Select the management pack (*.xml, *.mp) from the Select Management Packs to import window. Figure 16 displays Select Management Packs to import window. Figure 16 Select Management Pack . 4. Browse to the directory where HPEnterpriseStorageMP.mp is located. By default, the Management Pack is located in the ~\Program Files\HP\HP Enterprise Storage directory for a 32–bit operating system and ~\Program Files(x86)\HP\HP Enterprise Storage directory for a 64–bit operating system.
7. The Import Management Packs window is displayed as shown in Figure 17. Figure 17 Import Management Pack wizard . 8. 36 On the Import Management Pack wizard, click Install.
9. The Import Management Packs window is displayed as shown in Figure 18. Figure 18 Completing the Management Pack import . If the import is successful, the importing log displays, as shown in Figure 19. Otherwise, red icons are displayed in the Status column along with error messages.
Figure 19 Import status window . 10. Click Close. 11. After you successfully import the Management Pack, restart the OpsMgr 2007 Console. 12. Check the HP Storage Management Pack for System Center in the Administration Pane of OpsMgr 2007.
13. Check the Monitoring pane, as shown in Figure 20. Figure 20 Monitoring Console .
4. Right-click the HP Storage Trap Catcher rule and select Overrides > Override the Rule. Select any one from the following options: • For all objects of type: HP Storage SNMP Trap Catcher discovery. • For a particular group (for example, Management Server Computer Group, Agent Managed Computer Group). • For a specific object of the type: HP Storage SNMP Trap Catcher discovery (for specific objects discovered by the SNMP Trap Catcher rule).
3. Do one of the following: • In the Rules window, search for HP E5000 Chassis WMI Event Catcher rule using the Look for: search bar. Right-click the HP E5000 Chassis WMI Event Catcher rule and select Overrides > Override the Rule. • In the Rules window, search for HP E5000 Cascade WMI Event Catcher rule using the Look for: search bar. Right-click the HP E5000 Cascade WMI Event Catcher rule and select Overrides > Override the Rule. 4.
Installing Management Pack
3 Configuration for monitoring device SNMP Configuration of SNMP service If your SNMP and OpsMgr 2007 Management Server is installed on the same system, you must install the SNMP Service from Microsoft Windows Control Panel by completing the following steps: 1. Open the Windows Control Panel. 2. Double-click Add/Remove Programs. 3. Click Add/Remove Windows Components. 4. From the Windows Components Wizard window, select the Management and Monitoring tools option. Click Details. 5.
7. Right-click SNMP Service, and select the Properties menu to configure the SNMP service on the OpsMgr 2007 server. Figure 21 displays the Services window. Figure 21 Configuring SNMP services .
8. Click Security and select Accept SNMP Packets from any hosts. Figure 22 displays the SNMP Service Properties window. Figure 22 Allowing SNMP to accept hosts . 9. Click Add. 10. Enter the HP Command View hosts name you want to monitor, and click Add. Figure 23 displays SNMP Service Configuration dialog box. Figure 23 Supplying host information to SNMP . 11. Configure the SNMP trap generator on the HP Command View server. 12.
Configuration of Management Server to process SNMP traps Enable the SNMP Trap catcher in the HP Storage Management Pack. For information on enabling the SNMP Trap Catcher, see Configuring the Management Pack for Processing SNMP Events\Alerts. Please traverse to the Windows service control manager and check if the services, "SNMP Service" and "SNMP Trap Service", are installed and started. Create an Event or Alert view in the OpsMgr console with the target as SNMP Trap Catcher discovery.
NOTE: The SNMP Trap Catcher receives traps from Virtual Array management software (Command View SDM), Tape Library Management Software (Command View TL), and XP Disk Array Management software, (Command View XP) and processes the OpsMgr 2007 events. Using SNMP to directly monitor P2000/MSA events Monitoring SNMP traps for MSA 1000 and 1500 series arrays To monitor MSA 1000 and 1500 series arrays using SNMP traps and OpsMgr 2007, complete the following steps: 1.
2. Set up and enable SNMP trap destination by running the command as following: set snmp-parameters [enable crit|warn|info|none} [add-trap-hostaddress] [ del-trap-host adress][read-community string] [write-community string] Table 3 SNMP parameters and its functions Parameter Description Optional. Sets the level of the trap notification: crit: sends critical events only enable crit|warn|info|none warn : sends all critical events and warnings.
7. [Optional] Enter System Contact information. Normally this will be network administrator information such as email address, or phone number for the person you would contact if you could not connect to SNMP clients. Adding an SNMP client In the Access Control section, click Add to add an SNMP client. This SNMP client can be used to view SNMP. You can add SNMP clients by specifying either IP addresses or host names in the following manner: • By 1. 2. 3. 4.
addsnmpmgr [options ] • [options ] a. –p Specifies the port number where the SNMP manager receives traps. This option is used if the port number differs from the default of 162. b. –pw Specifies the SNMP manager’s access community string (password), using up to 32 alphanumeric characters. If unspecified, the agents send traps without an access password. c.
Trap recipient Severity level : (0..5) [0] 4 Community (rw): [OrigEquipMfr] Trap Recipient's IP address : [0.0.0.0] 15.146.152.116 Trap recipient Severity level : (0..5) [0] 3 Community (rw): [private] Trap Recipient's IP address : [0.0.0.0] 15.146.152.116 Trap recipient Severity level : (0..5) [0] 2 Community (ro): [public] Trap Recipient's IP address : [0.0.0.0] 15.146.152.116 Trap recipient Severity level : (0..5) [0] 4 Community (ro): [common] Trap Recipient's IP address : [0.0.0.0] 15.146.152.
• Community String: Plain-text community string or password required by SNMP clients to read or write SNMP MIB values. Adding an SNMP Trap To add a new SNMP trap entry: 1. If necessary, obtain the required network settings from your network administrator. 2. In the Library window, click Configuration tab. 3. In the left panel, select SNMP Alerts. The current SNMP traps appear in the right panel. 4. Do one of the following: • In the right panel, right-click an SNMP trap, and select Add Trap Entry.
WEBES Events Monitoring WEBES When WEBES monitors a EVA, it analyzes the EVA event flow and issues notification messages when required. Typically, the messages are sent to a Local Administrator Group responsible for the operational status of the EVA. If desired, WEBES can be linked in to ISEE to send messages related to component failures directly to HP for replacement action, diagnosis, or both.
NOTE: If the test messages do not appear on the OpsMgr 2007 console, then in the system where WEBES listener service is installed, look for WEBESListenerLog.log file in the ~\Program Files\HP\HP Enterprise Storage for a 32-bit operating system, and ~\Program Files (x86)\HP\HP Enterprise Storage for a 64-bit operating system. To verify the communication path from the WEBES through the WEBES Listener to the OpsMgr 2007 in your environment, see Troubleshooting.
2. Double-click WEBESEventListener. The Event Properties window appears, as shown in Figure 25. Figure 25 Event Viewer properties . Interpreting WEBES Messages WEBES Messages enable you to do the following: • Triggers an event on any component failure and sends it to HP, if linked to ISEE. • EVA event flow allows distinction between component failure and component removal for most of its components.
Table 4 lists the categories of WEBES messages. Table 4 WEBES Messages Messages Description Informational messages These messages occur as part of normal behavior of the EVA, such as when a cloning operation completes, when a controller successfully boots, and so on. Suggested response No immediate action is needed, but you may need to monitor some processes when these status changes occur. Environmental messages These messages are triggered by abnormal situations outside the control of EVA.
WMI Events Understanding E5000/X5000 Configuration The E5000 Messaging System/X5000 System providers log event information into WMI namespaces. These WMI indications are used for monitoring the E5000 System/X5000 System. HP Storage Management Pack rules have a built-in feature to listen to the WMI indications from the E5000/X5000 chassis and storage providers. It generates appropriate events on the OpsMgr 2007 console.
1. Run the Discovery Wizard, as shown in Figure 26. Figure 26 Discovery Wizard .
2. The Computer and Device Management Wizard will appear. Select Windows Computers, as shown in Figure 27 and click Next. Figure 27 Computer and Device Management Wizard .
3. Select Automatic Computer Discovery, as shown in Figure 28 and click Next. Figure 28 Automatic Computer Discovery .
4. Select the Other user account with the domain of the E5000 blade server and the OpsMgr server. Enter the User name and Password, as shown in Figure 29. Click Discover. NOTE: Ensure that you have the administrative privileges to login. Figure 29 Administrative User name and Password .
5. The Discovery starts finding the computers or the network devices in the network as shown in Figure 30 Figure 30 Discovery of Computers or Network devices .
6. The Computer and Device Management Wizard displays the search results. Select the E5000 blade server discovered which you want to monitor and in the Management Mode list box select Agent as shown in the Figure 31. Click Next. Figure 31 Discovered Computers or Network devices .
7. Enter the User name, Password, and select the appropriate Domain as shown in Figure 32. Click Finish. Figure 32 Summary .
8. The OpsMgr Agent will start installing on the selected computer, as shown in Figure 33. Figure 33 Installation of OpsMgr Agent .
9. After the successful installation of the OpsMgr Agent, a message The task completed successfully is displayed, as shown in Figure 34. Figure 34 Successful installation of MOM agent . Discovery of X5000 System To monitor X5000 Systems remotely, the OpsMgr needs to discover the X5000 Systems. OpsMgr provides discovery options to list the available servers in the domain to be managed. Ensure that the X5000 blade server and the OpsMgr server are part of the same domain.
Discovery of HP Storage P4000 System To monitor HP Storage P4000 Systems remotely, the OpsMgr 2007 must discover the P4000 Systems. OpsMgr 2007 provides the discovery options to list the available P4000 Systems in the network. Ensure that the HP Storage P4000 server and the OpsMgr server are part of the same network. To discover HP Storage P4000 System in the network of the management server: 1. Run the Discovery Wizard, as shown in Figure 35. Figure 35 Discovery Wizard .
2. The Computer and Device Management Wizard window is displayed. Select Network devices, as shown in Figure 36, and then click Next. Figure 36 Computer and Device Management Wizard .
3. In Specify Network Address, enter the Start and End IP addresses, as shown in Figure 37, and then click Discover. NOTE: The following fields are auto populated: • Community string • Version • Discovery Timeout • Management Server Figure 37 Specify Network Addresses . Discovery searches for the network devices in the network as shown in Figure 38.
Figure 38 Discovery in progress .
4. The Computer and Device Management Wizard displays the search results. Select the discovered P4000 System which you want to monitor, and then click Next. Figure 39 Discovery Results . It displays the summary of the number of devices to be monitored. Click Finish. Getting WMI Events from E5000 Messaging System/X5000 System To view the events from the E5000 Messaging System/X5000 System on OpsMgr console, configuration changes are not required on the E5000 System/X5000 System.
For more information on the X5000 System and the list of supported events, see the X5000 System product documentation. NOTE: The HP Storage Management Pack supports events only from the chassis and storage components of E5000 Messaging System or X5000 System. For more information on how to monitor events from blade servers in an E5000 Messaging System, see the E5000 Messaging System product documentation.
4 Using the Management Pack software View Discovered Inventory After the HP Storage Management Pack is imported, on running the discovery wizard the discovered computers get classified into various HP Storage Computer Groups. Complete the following steps to view discovered HP Storage Computer Groups: 1. Click the Monitoring tab. 2. Click Discovered Inventory, as shown in Figure 40. Figure 40 Discovered Inventory Selected .
3. Click Actions from the toolbar. The Actions console appears, as shown in Figure 41. Click the Change Target Type option from the Actions console. Figure 41 Actions Selected .
4. The Select a Target Type window appears, as shown in Figure 42. Figure 42 Select a Target Type window .
5. Click the View all targets option, as shown in Figure 43. Figure 43 View all targets option .
6. Select HP Storage WEBES Listener Service Monitor from the list, as shown in Figure 44. Figure 44 HP Storage WEBES Listener Service Monitor .
7. Click OK. In the Discovered Inventory pane, all the systems in the HP Storage WEBES Listener Service Monitor computer group are displayed, as shown in Figure 45. Figure 45 Discovered Computer . 8.
4. The fourth level displays the names of the blade servers associated with the E5000 Messaging System. If any one of the blade server is not working, it is not displayed in the Diagram View. If both the blade servers are not working, the E5000 Messaging System group in the first level is displayed. To see the Diagram View of the E5000 Messaging System, do the following: 1. Discover the E5000 Messaging Systems in the domain of the management server.
5. Right-click on a rule and select Override > Override the Object Discovery > For all objects of the class Windows. Figure 47 Override Properties . NOTE: Enabling one rule will automatically enable the other two rules. 6. Select the Enable checkbox and set the Override Value to True. NOTE: By default, the Override value is set to 300 seconds, where the rule takes 300 seconds to apply. Also, the Diagram View will refresh every 300 seconds.
8. Click the Monitoring tab to display the Monitoring console. 9. Under the HP E5000 Messaging System, click Diagram View. The Diagram view of the E5000 Messaging System is displayed. Figure 48 Diagram View of HP E5000 Messaging System . NOTE: The HP Storage Management Pack for System Center version 2.0 supports the discovery and display of the E5000 Messaging System. However, it does not support health monitoring. The E5000 Messaging System supports the G7 generation of chassis.
1. Discover the P4000 Systems in the network of the management server. For more information, see Discovery of HP Storage P4000 System. 2. After you discover the P4000 Systems, click the Authoring tab. The Authoring console is displayed. 3. Select Object Discoveries and type P4000 system in the Look For: textbox. Figure 49 Object Discoveries . 4. Double-click the P4000 System which you want OpsMgr 2007 to monitor. Two rules are displayed. 5.
6. Select the Enabled checkbox and set the Override Value to True. Figure 50 Override Properties . NOTE: If you enable one rule the other rule is automatically enabled. By default, the Override value is set to 1800 seconds, where the rule takes 1800 seconds to apply. Also, the Diagram View is refreshed every 1800 seconds. You can specify a minimum of 300 seconds or a maximum of 1800 seconds as the override value.
9. Under the HP Storage P4000 System, click Diagram View. The Diagram view of the HP Storage P4000 System is displayed. Figure 51 Diagram View of HP Storage P4000 System . NOTE: The HP Storage Management Pack for System Center version 2.0 supports the discovery and display of the HP Storage P4000 System. However, it does not support health monitoring.
Discovers HP Storage SMI-S CIMServer Servers. • HP Storage Web-Based Enterprise Services Servers Discovery HP Storage Web-Based Enterprise Services Servers Discovery. • HP E5000 WMI Event Discovery Discovers HP E5000 Messaging Systems. • HP X5000 WMI Event Discovery Discovers HP X5000 Systems. These discoveries have been enabled by default. Complete the following steps to disable a discovery: 1. Open the Authoring Console. 2. Select Rules in the Authoring pane.
6. Select a specific object for which you want to disable Override Rule and click OK, as shown in Figure 41: Figure 53 Selecting Object for disabling Rule .
7. The Override Properties dialog box displays as shown in Figure 42: Figure 54 Override Properties . 8. Select the Enabled Parameter and change the Override Value to False. 9. Click Apply and verify that the Effective Value of the parameter has changed to False. 10. Click OK to confirm. NOTE: It is recommended to save override settings in a Custom Management Pack instead of the Default Management Pack.
Monitoring HP Services Health Service Health Monitors The HP Storage Management Pack installs the following service health monitors: Figure 55 Monitors . HP Command View Service Health Monitor Monitors the HP Command View Service Health. It generates an alert when the service stops. It tries to recover the health by attempting to automatically restart the service. To check the service health changes and recovery details view the Health Explorer.
HP WEBES DESTA Service Health Monitor Monitors the WEBES DESTA Service Health. It generates an alert when the service stops. It tries to recover the health by attempting to automatically restart the service. To check the service health changes and recovery details view the Health Explorer. The OpsMgr 2007 agent has to be installed on the WEBES Server. HP WEBES DESTA WCCProxy Service Health Monitor Monitors the WEBES WCCProxy Service Health.
Event handling Events are collected automatically from the WEBES Event Listener, Service Health Monitors, SNMP Trap Catchers, and the E5000 Messaging System. Depending on the event severity, an alert is generated by event rules only for error, critical error, and warning events. Events Details tab The Events Details tab, shown in Figure 57, comprises the following components: • • • • • • • Event Description - Problem description, corrective action, cause of the problem, and the FRU List.
Figure 57 OpsMgr 2007 Event Viewer . HP Command View EVA Software Suite Displays events generated by HP Command View Service Health Monitor and HP Storage SMI-S CIM Service Health Monitor Alerts. HP Command View Displays events generated by problems in the HP Command View software. HP Storage Enterprise Modular Arrays Displays events generated by Enterprise Modular Arrays, including EMA12000 and EMA16000.
HP Storage Modular Smart Arrays Displays events from Modular Smart Arrays, including MSA1000, MSA1500, MSA1500i, and P2000. HP Storage P4000 Displays events from HP Storage P4000. HP Tape Drives Displays error and warning events from HP Tape Drives and HP Tape Device Management Software. HP Storage VA Displays events from Virtual Arrays, including the VA7100, VA7400, VA7100iSCSI, VA7400iSCSI, VA7110, and VA7410.
• Time - the time when the alert was generated. The OpsMgr 2007 Alert window Details tab, shown in Figure 58, displays problem description, corrective action, cause for the problem, and the FRU list. Figure 58 Alert view, Details tab .
Figure 59 Alert Properties, Custom Fields . Product Knowledge tab The Product Knowledge tab, shown in Figure 60, provides context-sensitive links to external information sources, including websites and troubleshooting documents.
Figure 60 Alert view, Product Knowledge tab . Alerts and views Displays alerts generated by HP Storage Management Pack. Select Alerts in the HP Storage folder on the left pane of the OpsMgr 2007 operator console. The right pane displays all alerts generated by the particular storage hardware.
HP Storage Displays alerts generated by HP Storage hardware. The view is a consolidation of alerts generated by HP Command View EVA Software Suite, HP Storage Enterprise Modular Arrays, HP Storage Enterprise Virtual Arrays, HP Storage Infrastructure, HP Storage Modular Smart Arrays, HP Storage P4000, HP Storage Tape Library, HP Storage VA, HP Storage XP, HP Web-Based Enterprise Services (WEBES), and HP 3PAR Storage System.
HP Storage XP warnings and errors Displays warning, critical, and error alerts generated by HP Storage XP 48, 128, 256, 1024, 12000, and 24000 Arrays, and HP XP Device Management Software. HP Web-Based Enterprise Services (WEBES) warnings and errors Displays alerts from HP WEBES DESTA Service Health Monitor and HP WEBES DESTA WCCproxy Service Health Monitor. HP 3PAR Storage System warnings and errors Displays warning and error alerts generated by HP 3PAR Storage System.
Using the Management Pack software
5 System Center Essentials The HP Storage Management Pack for System Center can be used with SCE 2007 or SCE 2010 to monitor the HP Storage hardware and software. To use the HP Storage Management Pack with SCE 2007 or SCE 2010, follow the steps described in the following sections: • • • • Chapter Chapter Chapter Chapter 1 2 3 4 NOTE: Use the SCE 2007 or SCE 2010 server instead of the OpsMgr 2007 server. Currently, HP Storage Management Pack for System Center v2.0 supports only alert/events integration.
System Center Essentials
6 Frequently Asked Questions HP Systems Insight Manager Q1. How does HP SIM compare to OpsMgr 2007 and why should I use both? A1. OpsMgr 2007 and HP SIM are complementary management tools. HP SIM provides hardware resource life cycle management for HP servers, clients, printers, and other standards-based devices.
NOTE: Supports either CV XP or CV XP AE, but not both together. • HP Storage ESL E-Series, EML E-Series, ESL 6000/9000/12000, and MSL Series, and HP Tape Device Management Software • HP Storage B-series Switches and HP B-series Switch Device Management Software • HP Storage P4000 SAN/iQ 8.5, 9.0, and 9.5 • HP E5000 Messaging System • HP X5000 System • HP 3PAR Storage System Q3. Why aren't my HP informational events showing up as alerts under OpsMgr 2007? A3.
You should get a login screen if the port is active. 4. Enable debug on the WEBES Listener service: a. Stop the WEBESListener service. b. Set the debug level in the config.txt file to 4 which can be found at: • ~\Program Files\HP\HP Enterprise Storage directory for a 32-bit operating system • ~\Program Files (x86)\HP\ HP Enterprise Storage directory for a 64-bit operating system c. d. Restart the WEBESListener service. On the WEBES system, generate the EVA test events.
A7. Before installing the Storage Management Pack in Microsoft Windows Server 2003 for a 64-bit operating system, you must install a Microsoft Hotfix 942589 from Microsoft download site. http://support.microsoft.com/hotfix/KBHotfix.aspx?kbnum=942589&kbln=en-us Q8. I am not able to see anything after creating the View with target as SNMP Trap Catcher Discovery. A8. Check if the SNMP Trap Catcher rule in the authoring pane is disabled. If it is disabled, enable the rule. Q9.
A14. Manually delete the HP StorageWorks Management Pack version 1.5.3 from OpsMgr and then import HP StorageWorks Management Pack v1.6.0 or later. Q15. I have HP StorageWorks Management Pack 1.5.3 imported into OpsMgr 2007. It does not upgrade when I install HP StorageWorks Management Pack 1.7.0 or later. A15. Manually delete the HP StorageWorks Management Pack version 1.5.3 from the OpsMgr and then import HP StorageWorks Management Pack version 1.7.0 or later.
To register the .dll file, uninstall the HP Storage Management Pack 2.0 from the Control Panel and reinstall the management pack. Q23. I have installed the HP Storage Management Pack 2.0 and discovered the P4000 System in the OpsMgr console. The diagram view of the P4000 System is displayed in the P4000 diagram view folder. I shut down one of the nodes of the P4000 System , but the diagram view still displays the P4000 node ? A23.
7 Support and other resources Intended audience This guide is intended for administrators and users of HP storage products in a OpsMgr 2007 environment. The readers of this document must be familiar with HP storage management software and the Microsoft Windows operating system. Related documentation In addition to this guide, see the following websites: • For HP Storage Management Pack, see the website: www.hp.
• For HP Storage Management Pack Questions and answers, see the following website: http://h18006.www1.hp.com/storage/SCOM_managementpack.html • Other HP documents can be found at the following websites: http://welcome.hp.com/country/us/en/support.html http://h18006.www1.hp.com/storage/ http://docs.hp.com/en/storage.html • For HP 3PAR Storage System, see the following website: http://www.hp.
TIP: Provides helpful hints and shortcuts. HP technical support Telephone numbers for worldwide technical support are listed on the HP support website: http://www.hp.
Support Information For the HP Storage Management Pack product support, please contact HP Call Center or HP Services representative for higher level support contracts. WEBES support For any help regarding WEBES, see http://h18023.www1.hp.com/support/svctools/webes/.
Glossary This glossary defines terms used in this guide or related to this product. It is not a comprehensive glossary of computer terms. WEBES: Web Based Enterprise Services (WEBES) is a suite of tools that runs on the user systems of various operating systems and hardware platforms. It is aimed at preventing or reducing the system's down time. SNMP: Simple Network Management Protocol (SNMP) is a widely used network monitoring and control protocol.
Glossary
Index monitoring SNMP, 43 A Alerts Views, 92 audience, 107 authorized reseller, 109 O obtaining, 109 OpsMgr 2007, 16 C P conventions document, 108 Product support, 15 D R discovery, 57 document conventions, , 108 related documentation, , 107 documentation, 107 related documentation, 107 E E5000 Messaging System WMI, 57 Event Flow Model WEBES, 10 S SNMP, 10, 11, 16 Events\Alerts, 39 Subscriber’s choice, 109 System Center, 20, 26 System Center, 20, 26 System requirements OS Support, 15 T F tech
WMI, 10, 19 E5000 Messaging System, 11 Events\Alerts, 40 114
