HP StorageWorks Management Pack for System Center Operations Manager 2007 Installation and User Guide

NOTE:
Supports either CV XP or CV XP AE, but not both together.
• HP Storage ESL E-Series, EML E-Series, ESL 6000/9000/12000, and MSL Series, and HP Tape
Device Management Software
• HP Storage B-series Switches and HP B-series Switch Device Management Software
• HP Storage P4000 SAN/iQ 8.5, 9.0, and 9.5
• HP E5000 Messaging System
• HP X5000 System
• HP 3PAR Storage System
Q3. Why aren't my HP informational events showing up as alerts under OpsMgr 2007?
A3. The HP Storage Management Pack for System Center only generates alerts in OpsMgr 2007 for
critical and warning states. Check the events view for a complete list and events.
Troubleshooting
Q1. I am using the WEBES XML interface. The first time I ran the desta mom on command, it did not
prompt me for the host name and port number. What do I do?
A1. If you are not prompted for the host name and port information, run the command again (note
that you may need to run desta mom off first, depending on the version of WEBES you are using).
Then, re-run the command.
For more information regarding this process, see Configuring WEBES to send an XML event callout.
Q2. The WEBES configuration desta mom on defaulted to port 2069 instead of 8945. What do I
do?
A2. The port number needs to be the same in both the WEBES desta mom configuration and the
OpsMgr 2007 Management Pack configuration. Configuring WEBES to send an XML event callout
contains instructions for changing the port you are using; be sure both of the configurations are using
the same port.
Q3. The systems running WEBES Event Listener when discovered are not getting displayed in the
View Discovered Inventory pane.
A3. Ensure that you have selected the right computer group and then refresh the Monitoring pane. If
the problem still persists, you may need to restart the system running OpsMgr 2007 management
server.
Q4. I'm not getting WEBES events and alerts. WEBES and ISEE are working properly.
A4. To verify the communication path from the WEBES through the WEBES Listener to the OpsMgr
2007 in your environment, follow these steps:
1. On the system running the WEBES Event Listener, verify if the WEBESListener service is installed/run-
ning.
(Control Panel > Administrative Tools > Services).
2. On both WEBES as well as WEBES Listener systems, verify if there are no firewalls blocking the
port.
3. Try to telnet from WEBES Server to WEBES Listener server:
> telnet <IP address of WEBES Listener Server> 8945
Frequently Asked Questions102