HP StorageWorks Management Pack for System Center Operations Manager 2007 Installation and User Guide

You should get a login screen if the port is active.
4. Enable debug on the WEBES Listener service:
a. Stop the WEBESListener service.
b. Set the debug level in the config.txt file to 4 which can be found at:
• ~\Program Files\HP\HP Enterprise Storage directory for a 32-bit operating system
• ~\Program Files (x86)\HP\ HP Enterprise Storage directory for a 64-bit operating system
c. Restart the WEBESListener service.
d. On the WEBES system, generate the EVA test events.
For more information, see Generating WEBES Test Events.
e. You should see the test events scroll across the screen. To verify if they were sent properly,
go to the event viewer on the system running the WEBESListener application, and check the
Application log of Windows. The events are logged by the WEBESEventListener.
f. If the events show up in the Application log of Windows, they are being properly processed
by the WEBES Event Listener. Stop the service, reset the debug level to 2 in the config.txt
file, and restart the service. Move to the OpsMgr 2007 management station to continue
troubleshooting.
g. If you do not see the events in the Application log, please collect the WEBESEventListen-
er.log file and contact HP Support team. See Support Information
• ~\Program Files\HP\ HP Enterprise Storage directory for a 32-bit operating system
• ~\Program Files(x86)\HP\ HP Enterprise Storage directory for a 64-bit operating system
NOTE:
If the alert generated from WEBES is SEA Test alert, only the Application Log is created and the alert
will not be seen in the OpsMgr console.
Q5. The OpsMgr 2007 Management Pack kit fails with error “The scripts required for this install to
complete could not be run”.
A5. Please install the SNMP Service on the OpsMgr 2007 Management Server before installing the
HP Storage Management Pack for System Center. The installation program runs a script which requires
the smi2smir tool to register SNMP MIBS related to HP Storage devices. The smi2smir tool can be
located in the ~SYSTEM32\wbem\snmp directory for a 32-bit operating system and ~SysWOW64\
wbem\snmp directory for a 64-bit operating system. Tool gets installed when you install SNMP on
Windows servers.
Q6. I have installed the Management Pack and I get the error message 'The scripts required for this
install to complete could not be run'. I have also checked that the WMI SNMP provider is installed
and yet I get the same error.
A6. To verify if the installation is complete, verify the following:
• Check if the Windows operating system you are using is Microsoft Windows Server 2008, install
version 1.5.1 or later, which supports Microsoft Windows Server 2008 operating system.
• If you are using the 64-bit version of Microsoft Windows Server 2003 operating system, install
StorageWorks Management Pack 1.5.2 or later.
Q7. I have installed and imported the StorageWorks Management Pack version 1.5.2 for Microsoft
Windows Server 2003 64-bit. However, I still get the error message 'The scripts required for this
install to complete could not run'.
HP Storage Management Pack for System Center User Guide 103