HP StorageWorks Management Pack for System Center Operations Manager 2007 Installation and User Guide

Table 4 lists the categories of WEBES messages.
Table 4 WEBES Messages
DescriptionMessages
These messages occur as part of normal behavior of the EVA, such as when a cloning
operation completes, when a controller successfully boots, and so on.
Informational
messages
No immediate action is needed, but you may need to monitor some processes when
these status changes occur.
Suggested response
These messages are triggered by abnormal situations outside the control of EVA. This
includes when a disk group becomes low on free space, when a temperature sensor
approaches critical, when AC input power fails, when the cache battery power is low,
when a controller host port goes offline, when changes in the CA status occur when
a component is removed, and so on.
Environmental
messages
The local EVA administrator group must take appropriate actions in response to these
messages, because they can affect the operational status of the EVA, if left unresolved.
The EVA hardware is not the cause of these messages; the issue is elsewhere in the
environment.
Suggested response
These messages identify a EVA component which has either failed, become degraded,
or is otherwise exhibiting abnormal behavior and must be replaced. These messages
can occur when a disk drive exceeds error thresholds, becomes degraded or fails,
when a power supply fails, when a blower assembly becomes degraded, and so on.
Simple Failure
message
If WEBES is linked to ISEE, RSS, or RSA, this message is sent directly to HP to arrange
component replacement. The Local Administrator Group receives a copy of this
message. If WEBES is not linked to ISEE, RSS, or RSA, the administrator must contact
HP for assistance. All failure messages are linked to the HP Customer Self Repair
program.
Suggested response
These messages occur when WEBES detects an abnormality in the EVA, which may
be caused by a hardware failure or firmware issue, and the cause of the failure cannot
be immediately identified. These messages may occur when a server-side Fibre Channel
loop fails, when a controller does an abnormal termination, and so on.
Complex Failure
messages
If WEBES is linked to ISEE, RSS, or RSA, this message is sent directly to HP for further
diagnosis. In this situation, a HP support engineer needs to investigate the EVA logs
to determine the root cause and replace any defective components. If the EVA Event
log collection is enabled (WEBES 6.1 or later), then WEBES also mails these logs
directly to HP, avoiding a call-back delay to collect them (details follow on next page).
The Local Administrator Group receives a copy of this message. If WEBES is not linked
to ISEE, RSS, or RSA, the administrator must contact HP for assistance.
Suggested response
These messages report EVA state changes as a consequence of a Simple Failure, a
Complex Failure, or an Environmental message. These messages can occur when a
virtual disk goes offline, when a disk group becomes degraded, and so on.
Consequence
messages
The Local Administrator Group receives these messages as informational messages,
to scope the impact of the failure on their operational environment. Even if WEBES is
linked to ISEE, RSS, or RSA, these messages are not sent to HP if the message is a
consequence of the Simple or Complex Failure message. Information from the Simple
or Complex Failure is sent to HP, instead.
Suggested response
Configuration for monitoring device56