FW 07.00.00/HAFM SW 08.06.00 McDATA SANpilot User Manual (620-000160-230, April 2005)

3
MAP 0400: Loss of Console Communication
3-63
Diagnostics
Does the switch appear powered on?
YES NO
↓ Analysis for an AC power distribution or CTP card failure is
not described in this MAP. Go to MAP 0000: Start MAP on
page 3-6. If this is the second time at this step, contact the
next level of support.
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Either a switch-to-PC Internet link problem (Internet too busy or IP
address typed incorrectly) or a switch Ethernet port failure is
indicated.
a. Wait approximately five minutes, then attempt to login to the
switch again.
b. At the Netsite field (Netscape Navigator) or Address field
(Internet Explorer), type http://xxx.xxx.xxx.xxx, where
xxx.xxx.xxx.xxx is the IP address of the switch (obtained in
MAP 0000: Start MAP on page 3-6). The Username and
Password Required dialog box appears.
c. Type the user name and password (obtained in MAP 0000: Start
MAP on page 3-6) and click OK. If the View panel does not
display, wait another five minutes and perform this step again.
Does the SANpilot interface appear operational with the View panel
displayed?
NO YES
↓ The switch-to-SANpilot PC connection is restored and
appears operational.
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An unrecoverable Ethernet fault (reported as event code 433) is
indicated. The event code is not reported to the Sphereon 3032/3232
Event Log or the SANpilot event log, and must be verified through the
switch maintenance port. A maintenance terminal (desktop or
notebook PC) and asynchronous RS-232 modem cable are required
to verify the reporting of event code 433. Both tools are provided by
installation or service personnel. To verify the event code:
a. Remove the protective cap from the 9-pin maintenance port at
the rear of the switch (a flat-tip screwdriver may be required).
Connect one end of the RS-232 modem cable to the port.