958-000324-002, March 2005)

• E-Mail event notification — This feature enables you to configure e-mail

addresses to which event notifications are sent for the HAFM appliance,

Directors and Edge Switches.

Configuring the call home via dial-out feature

The HAFM appliance has a call home feature that provides automatic dial-out through

the modem to a service support facility to report D i rector, Edge Switch, or H A FM

appliance p roblems. The problem is logged into the support facility’s tracking system

for resolution.

Obtaining required information

You must contact the nearest HP technical support location to o btain some require d

information pr

ior to beginning this procedure.

NOTE:

Before contact

ing technical support, please read through this section to familiarize

yourself with

the steps and information required.

Telephone numbers for worldwide technical support are listed on the HP web

site:h

ttp:/

/www.hp.com/country/us/eng/support.html

Required information includes:

• Call home phone number

• Workflow Manager (WFM) site ID

• Super Region code

This informatio n is required for the HAFM appliance to place a phone call to the

service support facility.

You will be required to provide the following information to obtain this information:

• Company name

• Contact names for primary hours and alternate hours

• Phone numbers for contacts

• Company address

Configuration