HP Insight Control for Linux 6.0 Installation Guide

9 Troubleshooting
This chapter addresses troubleshooting topics for new installations and upgrades.
9.1 New installations
9.1.1 Benign insserv messages when running install.sh script on a SLES 11
CMS
The following insserv messages are displayed by the install.sh script on a CMS that is
running SLES 11. These messages are benign and you can ignore them.
insserv: warning: script 'nconfig' missing LSB tags and overrides
insserv: Default-Start undefined, assuming default start runlevel(s) for script 'nconfig'
insserv: warning: script 'lvs' missing LSB tags and overrides
insserv: Default-Start undefined, assuming default start runlevel(s) for script 'lvs'
9.1.2 Systems Insight Manager startup delay might cause install.sh script to fail
On rare occasions, Systems Insight Manager startup delays might cause the Insight Control for
Linux install.sh installation script to fail with the following create_raapis error:
{month_day_year}: 10_mgmt_postinstall.sh -
create_raapis failed to establish a connection with the SIM server
Corrective action: Rerun the Insight Control for Linux install.sh installation script.
9.1.3 Benign NOKEY messages from install.sh script
The install.sh script displays the following benign messages if you did not import the HP
public key. It is safe to ignore these messages if the files were not tampered with. The presence
of these messages does not indicate an error, but rather indicates an integrity check that could
not be performed without the HP public key.
warning: ../RPMS/nodist/nover/noarch/systemimager-i386boot-standard-4.0.2-1.icelx15894.noarch.rpm:
Header V3 DSA signature: NOKEY, key ID 2689b887
warning: ../RPMS/suse/sles11/noarch/hp-cms-1-75.noarch.rpm: Header V3 DSA signature: NOKEY, key ID 2689b887
warning: ../RPMS/nodist/nover/i386/hpvmm-6.0.0.1123-1.i386.rpm: Header V3 DSA signature: NOKEY, key ID 2689b887
warning: ../RPMS/nodist/nover/noarch/hpipm-6.0.0-1.noarch.rpm: Header V3 DSA signature: NOKEY, key ID 2689b887
Corrective action: follow the instructions in Section 5.3 (page 43) to import the HP public key
to the CMS. Then, rerun the install.sh script.
9.1.4 install.sh script might fail during postinstallation phase if you enter the
wrong password
If the install.sh installation script fails with the following error message, it is likely that you
did not enter the correct password for the CMS root user. Another possible reason for this error
is when the install.sh script tries to access the Systems Insight Manager database but it is
not available yet because Systems Insight Manager is not fully functional.
Logging in
Proxy = https://192.0.2.5:50001/mxsoap/services/MxpiMain5_2
java.lang.Exception: Authentication failed.
ERROR: create_MxpiMainService returned 2304
Error: /opt/hptc/cms/bin/setup_cms returned: 1 An error occurred during the
post installation phase.
Contact HP Software Technical Support for assistance.
Corrective Action: Rerun the install.sh script, and make sure you enter the correct user name
(which must be root) and the root password when prompted.
9.1 New installations 63