HP Insight Control for Linux 7.1 Installation Guide

9.2 Upgrades

9.2.1 Linux OS RPM dependencies are missing on SLES 11 CMS

On a CMS with a SLES 11 OS, you might see the following Linux OS RPM dependency errors

when you upgrade to the new release:

An RPM dependency is missing: apache2-mod_php5

An RPM dependency is missing: libmm14

An RPM dependency is missing: php5

Install error: 10_mgmt_preinstall.sh exited with error code 128

Please view /opt/hp/icelx/logs/install_log for details

This dependency error occurs because the version of Nagios that is integrated with the new release

of Insight Control for Linux uses PHP instead of HTML.

Corrective action: Install the missing Linux OS RPMs on your CMS and rerun the install.sh

script.

9.2.2 HPSMDB service might fail to start when Insight Control for Linux is upgraded

The HP HP SIM HPSMDB service might fail to start when Insight Control for Linux is upgraded. This

requires the manual restart of the HP SIM postmaster service.

Corrective action: Choose either of these methods:

• Use this procedure if you can reboot the system:

Delete the file /var/opt/hpsmdb/data/postmaster.pid file (where pid is the

process id for the postmaster service).

2. Reboot the system.

3. Rerun the Insight Control for Linux installation script:

# install.sh --upgrade

• Follow this procedure to restart the postmaster service manually:

1. On the CMS, switch to user hpsmdb:

# su hpsmdb

2. Start the postmaster command:

# /opt/hpsmdb/bin/postmaster –D /var/opt/hpsmdb/data &

NOTE: This command must run in the background.

3. Return to the root shell:

# exit

4. When the root prompt returns, stop the hpsmdb service if it is already running:

# /etc/init.d/hpsmdb stop

5. Start the hpsmdb service.

# /etc/init.d/hpsmdb start

6. Restart HP SIM:

# mxstart

7. Rerun the Insight Control for Linux installation script with the --upgrade option:

# install.sh --upgrade

9.2 Upgrades 61