HP Insight Control for Linux 6.0 User Guide

Corrective actionsCause/Symptom
The configuration of the Insight Control for Linux
Management Services fails if a subcollection exists under
any of the Insight Control for Linux collections are:
• prefix_Servers
• prefix_Console_Ports
• prefix__Enclosures
• prefix_Switches
• prefix_Management_Hubs
• prefix_headnode
Where prefix is the prefix for your system; the default
prefix is icelx.
To remedy, remove the subcollections by selecting
Customize... on the System and Event Collections
sidebar.
Configuration fails if a subcollection exists
Ensure that you discover the managed server and its
management processor. Make sure that they are associated
with each other.
Configuring node to boot from network: Error: Unable
to get MAC address from device control
During the installation of the managed system, the
managed system's management processor's MAC address
was not found. The OS installation tool attempts to set
the management processor for sole PXE boot. If there is
no management processor or if it is undetected, the
operation fails.
Perform the appropriate actions:
• Reconfigure by running the
Options→IC-Linux→Configure Management
Services task.
This usually corrects missing managed systems and
other bad data.
• Use the mxnode -ld hostname command or the HP
Insight Control user interface to determine if HP SIM
has the correct data for the System name, Host name,
and IP addresses for the host name in its database.
# mxnode -ld venus
System name: venus
Host name: venus
IP addresses: 192.0.2.1;
OS name: LINUX
OS revision: 5.1
OS revision text: Kernel Release:
2.6.18-53.el5 ...
• Verify that the
/opt/hptc/nagios/libexec/gather_all_data
--verbose command is gathering data.
Incorrect or no information returned for Insight Control
for Linux
The shownode config command returns no data, as
shown here:
# shownode config
all:
The shownode info returns an error message, like the
one shown here:
# shownode info
NO CACHE FILE! RERUN create_nodenames.
Failure at
/opt/hptc/perl/lib/sim/hptc_node.pm line
###
Managed systems are missing from the output of the
shownode command.
224 Troubleshooting