HP Insight Control Virtual Machine Management 6.2 User Guide

HP Systems Insight Manager console integration
The virtual machine guest is not listed on the Systems Insight Manager All Systems
page
Be sure the virtual machine is configured properly for Systems Insight Manager identification. For more
information, see the HP Systems Insight Manager User Guide
Certain Insight Control operations cannot be performed on a virtual machine
Be sure the virtual machine is configured properly for Systems Insight Manager identification. For more
information, see the HP Systems Insight Manager User Guide.
For unconfigured virtual machines, you can create a template through the Systems Insight Manager menus.
The Systems Insight Manager console does not identify a server as a virtual machine
host
To verify proper system identification in Systems Insight Manager, click the Server Name entry in the Systems
Insight Manager console, and then be sure that VM Host Details appear on the Identity screen.
If Systems Insight Manager does not recognize the virtual machine host, then run an Identify Systems event
on the virtual machine guests by selecting Options→Discovery.
The Systems Insight Manager console does not discover a virtual machine host or
guest
An unconfigured virtual machine only appears in the VM Host System page. To resolve this issue:
1. Replace SNMP properties by selecting Control Panel→Administrative Tools→Services, right click,
and then select Properties.
2. Click the Security tab.
3. Add the Systems Insight Manager CMS IP address to the Accept SNMP Packets from these hosts
box.
4. In the Default WBEM Settings box, enter the user name and password.
5. From the Systems Insight Manager console, select Options→Discovery.
6. In the Discovery configuration box, clear the Use discovery filters checkbox, and then click Save.
7. Perform a discovery of the undiscovered virtual machine hosts and guests.
For information about performing basic Systems Insight Manager tasks, see the HP Systems Insight Manager
User Guide.
Systems Insight Manager console identifies a virtual machine guest as an unknown
or unmanaged device
To resolve this issue:
1. Verify that the correct IP address is assigned to the virtual machine guest and that the virtual machine
guest can be pinged from the Systems Insight Manager CMS.
2. Select Options→Protocol Settings→Global Protocol Settings, and then verify that the IP address
or name of the Systems Insight Manager CMS is listed.
3. On the System page of Systems Insight Manager CMS, verify that WBEM is listed in the Product
Description>Management Protocols box.
4. On the virtual machine guest, select Services, and then verify that WMI service is listed and started.
5. From the HP Systems Insight Manager CMS Control Panel, select Add or Remove Programs,
and then verify that Pegasus WMI Mapper 2.7 is installed.
6. On the Systems Insight Manager CMS, select Services, and then verify that Pegasus WMI Mapper
service is listed and started.
7. From the Systems Insight Manager console, select Options→Protocol Settings→Global Protocol
Settings, and then verify that the correct user name and password are entered.
8. Verify the Enable WBEM checkbox is selected.
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