HP Insight Control for Linux 6.2 User Guide

25.22 Troubleshooting SSH
The following table describes possible causes of problems with the Secure Shell (SSH) credentials
and delays and provides actions to correct them.
Corrective actionsCause/Symptom
Set the SSH credentials for the target system using the HP
SIM Options→Credentials tool. Specify Global or
System credentials as appropriate. For more information,
see “Setting SSH credentials on managed systems”
(page 151) and the HP Systems Insight Manager online
help.
SSH credentials missing for a server
The SSH credentials for a server, required for running
commands remotely, are missing. The cause may be one
of the following:
• The credentials were never set for the server.
• The managed system was deleted and re-registered.
• HP SIM orphaned the server and removed its
credentials.
• View the target system's properties to verify that HP
SIM has the correct IP address registered for the target
system.
• Verify that the target system is routable from the CMS
network.
• Use the command line SSH client to test that it is
possible to run SSH from the CMS to the target system.
• Verify that a firewall is not blocking port 22.
Unable to Create SSH Connection: No Route To Host
SSH cannot make a connection to the target system,
usually because the target system's IP address is not
accessible from the CMS.
• Verify that the SSH daemon is running on the remote
system.
• Verify that a firewall is not blocking port 22.
Unable to Create SSH Connection: Connection Refused
SSH was unable to connect to the target system because
the sshd daemon is not running on the target system.
Set the SSH credentials for the target system using the HP
SIM Options→Credentials tool. Specify Global or
System credentials as appropriate. For more information,
see “Setting SSH credentials on managed systems”
(page 151) and the HP Systems Insight Manager online
help.
Unable To Get SSH Credentials: SSH Credentials For
the Specified Server Were Not Set Or Are Missing
The credentials for the SSH protocol settings are missing.
Set the SSH credentials for the target system using the HP
SIM Options→Credentials tool. Specify Global or
System credentials as appropriate. For more information,
see “Setting SSH credentials on managed systems”
(page 151) and the HP Systems Insight Manager online
help.
SSH Authentication Failed
The user name, password, or both for the SSH credentials
of a target system are incorrect, causing SSH to fail.
25.22 Troubleshooting SSH 255