HP Insight Control for Linux 6.2 User Guide

26 Support and other resources
26.1 Contacting HP
26.1.1 Information to collect before contacting HP
Have the following information available before you contact HP:
• Software product name
• Hardware product model number
• Operating system type and version
• Applicable error message
• Third-party hardware or software
• Technical support registration number (if applicable)
26.1.2 How to contact HP technical support
Use the following methods to contact HP technical support:
• In the United States, see the Customer Service / Contact HP United States website for contact
options:
http://welcome.hp.com/country/us/en/contact_us.html
• In the United States, call 1-800-HP-INVENT (1-800-474-6836) to contact HP by telephone.
This service is available 24 hours a day, 7 days a week. For continuous quality improvement,
conversations might be recorded or monitored.
• In other locations, see the Contact HP Worldwide website for contact options:
http://welcome.hp.com/country/us/en/wwcontact.html
26.1.3 Registering for software technical support and update service
HP Insight Control for Linux and select ProLiant Essentials software products include one year
of 24 x 7 HP Software Technical Support and Update Service. This service provides access to HP
technical resources for assistance in resolving software implementation or operations problems.
The service also provides access to software updates and reference manuals, either in electronic
form or on physical media as they are made available from HP. Customers who purchase an
electronic license are eligible for electronic updates only.
With this service, HP Insight Control for Linux and ProLiant Essentials customers benefit from
expedited problem resolution as well as proactive notification and delivery of software updates.
For more information about this service, see the following website:
http://www.hp.com/services/insight
Registration for this service takes place following online redemption of the license certificate.
How to use your software technical support and update service
After you have registered, you will receive a service contract in the mail containing the Customer
Service phone number and your Service Agreement Identifier (SAID). You need your SAID when
you contact technical support. Using your SAID, you can also go to the Software Update Manager
(SUM) web page at http://www.itrc.hp.com to view your contract online and electronic delivery
for product updates.
HP worldwide customer service contact numbers
HP worldwide customer service contact numbers are available at the following website:
http://welcome.hp.com/country/us/en/wwcontact_us.html
26.1 Contacting HP 261