HP Insight Control Virtual Machine Management 7.3 User Guide

Live Move fails after SAN move
If a SAN move is performed with vCenter Server managing the source and target hosts, a duplicate
entry is created in vCenter Server after the migration is complete. An attempt to perform a Live
Move fails with the following error:
Live Move of VM [virtual machine name] to [source virtual machine] Live
move in progress. Live Move of VM failed. VM changed state before it
could be migrated.
To resolve this issue, delete the duplicate computer name from vCenter Server, and then perform
the Live Move again.
Virtual machine host experiences extremely slow response time
If the virtual machine host on VMware ESX Servers is experiencing an extremely slow response
time, increase the processor or memory resources for the operating system.
For more information on increasing operating system resources, see the VMware ESX Server manual
at http://www.vmware.com.
Insight Control virtual machine management demo licensing
A virtual machine host does not use a demo key if a purchased VMM license key is present.
If the same backup is restored multiple times, the Restore Virtual Machine from Backup
operation fails
If the same backup is restored multiple times to different locations on the same virtual machine
host, the Restore Virtual Machine from Backup operation might fail. To resolve this issue, before
selecting the Restore Virtual Machine from Backup function from the HP SIM toolbar, unregister or
delete the virtual machine guest that was restored earlier by using the same backup from the virtual
machine host.
Recovery of virtual machine fails with incompatible hardware configurations
The hardware and configuration of an alternate virtual machine host must be compatible with the
source host. The hosts involved should have similar CPU types and speed, plus a compatible CPU
family for a successful recovery of virtual machines.
An error occurs when you click Remote Desktop
When you click Remote Desktop in the HP SIM Host System page using Internet Explorer browser,
the following error might appear:
Internet Explorer cannot download e.rdp?hostname=<host IP> from <host>.
Displaying Remote Desktop for the virtual machine requires the file remote.rdp to be downloaded.
If the Internet options are set to disable file downloads, this error occurs.
To resolve this issue:
1. From the Internet Explorer browser, select Tools→Internet Options→Advanced.
2. Clear the Do not save encrypted pages to disk option.
3. Click Apply.
Insight Control virtual machine management functions
Service for Hyper-V fails when the bootdisk is created on a disk other than ide0:0
The service for Hyper-V has a limitation that the bootdisk for an Hyper-V VM must be on the disk
ide0:0. If you create the bootdisk on a disk other than ide0:0, the service fails with the error, Could
32 Troubleshooting