HP Insight Control Performance Management 7.3 User Guide

6 Troubleshooting
Overview
This chapter identifies commonly encountered setup and installation problems and provides solutions
for them. The following issues are included:
• Insight Control performance management installation and uninstallation issues
• Systems Insight Manager integration issues
• Licensing and monitoring administration issues
• Component issues
• Database issues
• Windows Server 2003/2008 issues
• Internet Explorer issues
Insight Control performance management installation and uninstallation
issues
Table 2 (page 40) describes the solutions to various problems that you might encounter while
installing or uninstalling Insight performance management.
Table 2 Installation and uninstallation issues
SolutionOccurs whenIssue
During remote MSSQL installation,
ensure that the database instance that
Systems Insight Manager and
performance management are
remotely installed on a system.
Incorrect server details retrieved by
performance management.
you specify is not used by any other
performance management application.
HP SIM integration issues
Table 3 (page 40) describes issues and solutions that you might encounter with HP SIM integration.
Table 3 Systems Insight Manager integration
SolutionOccurs whenIssue
Refresh the HP Insight Control console
and click the PF column.
The refresh interval of the Online
Analysis page, which is based on
When the icon in the PF column is
clicked, the overall server performance
sample rates, is different from thestatus indicated in Online Analysis
refresh interval of the PF column,does not match the server performance
status in the PF column. which is fixed at 2 minutes. As a
result, the performance status
information does not match.
Add the performance management
menu manually.
The PMPTools.xml file is not
executed properly during HP SIM and
performance management integration.
After the Insight Control performance
management installation, the
performance management menu does
not appear on the HP SIM console.
To manually add the performance
management menu, perform either of
the following procedures:
• From the command line, enter:
mxtool —a —f ”<PMP
installation
path>:\Insight Control
40 Troubleshooting