HP Insight Control Server Provisioning 7.2 Administrator Guide

3.2.3.4 Troubleshooting tips
The following table contains REST API error codes and resolutions.
ResolutionDescriptionResponse Body Error CodeHTTP error
Specify the correct user
name and password.
An incorrect user name or
password was specified.
AUTHORIZATION401 Unauthorized
Specify the correct URI.
You may need to wait for
The incorrect URI was
specified.
RESOURCE_NOT_FOUND404 Not Found
the appliance software
to start. It may help to
issue the REST request to
get the last backup
resource or take another
backup to find out the
correct URI.
Wait until the backup
finishes or cancel the
The requested operation
cannot be performed
BACKUP_IN_PROGRESS409 Conflict
backup and then retry
the operation.
because a backup is in
progress. Only one backup
can run at a time.
Wait until the download
finishes and then retry
the operation.
The requested operation
cannot be performed
because a backup is being
BACKUP_DOWNLOAD_IN_PROGRESS409 Conflict
downloaded. A backup
cannot be taken while a
download is in progress.
Wait until the upload
and restore finish and
then retry the operation.
The requested operation
cannot be performed
because a backup is being
BACKUP_UPLOAD_IN_PROGRESS409 Conflict
uploaded in preparation
for a restore.
Wait until the restore
finishes and then retry
the operation.
The requested operation
cannot be performed
because a restore is in
progress.
BACKUP_RESTORE_IN_PROGRESS409 Conflict
Create a support dump.
Then reboot the
An internal error occurred.Various500 Internal Server Error
appliance and retry the
operation.
3.3 Uploading and restoring a backup
3.3.1 Recommended restore procedures
A backup can be restored on the same appliance or a different appliance than the one from which
the backup was created. If an appliance fails and cannot be repaired, a backup can be restored
on a replacement appliance.
CAUTION: The restore must be to an appliance with the same network settings as the original
appliance.
During a restore, the appliance firmware reconciles the data in the backup with the current state
of the managed environment. There are some discrepancies that restore cannot resolve automatically.
3.3 Uploading and restoring a backup 17