HP Insight Control Server Provisioning 7.2 Administrator Guide

6 Support and other resources
6.1 Contacting HP
6.1.1 Before you contact HP
Be sure to have the following information available before you call contact HP:
• Technical support registration number (if applicable)
• Insight Control server provisioning version
• Applicable error message
• Third-party hardware or software
• Operating system type and revision level
• Support dump (optional): “Creating a support dump” (page 43)
6.1.2 Creating a support dump
6.1.2.1 When you might want to create a support dump
• Some error messages displayed by Insight Control server provisioning recommend you create
a support dump of the appliance so it can be sent to HP Support for analysis.
• If you experience a problem you think might require analysis of internal appliance data, HP
recommends creating a support dump as soon as the problem occurs to better capture
significant data.
• In some cases HP Support might request you create a support dump as part of a service
engagement.
6.1.2.2 How to create a support dump
This support dump feature gathers logs, system configuration, and status information, then creates
an encrypted, compressed file that can be sent to HP Support for troubleshooting. The following
procedure uses the UI. You can also use a REST API if the UI is not available (see “REST API to
create and download a support dump” (page 40)
1. Log in to the appliance with administrator privileges.
2. Navigate to the Settings page via the main menu.
3. Select Actions→Create support dump.
While the support dump is being created, you may continue doing other tasks.
4. When the support dump creation is complete, you will be prompted to save the tar.gz file.
If your browser settings specify a default download folder, that will be the default download
location.
5. Contact HP Support to get instructions on delivering the support dump.
6.1.2.3 Support dump contents
A support dump collects the following information from your appliance.
All appliance configuration information, including:
• Revision of the appliance software
• Network configuration
• DNS servers
• NTP servers
6.1 Contacting HP 43