HP Insight Control Server Provisioning 7.2 Administrator Guide

Information about the running appliance, including:
• All processes
• Memory
• Disk space
• Network statistics
• Routing
• Hardware information
Log data, including:
• All standard Linux operating system logs
• All appliance logs
• Logs from all jobs run in the past three days
• Installation logs
• The system audit log
Other information:
• A status report of all processes
• Dates of any certificates used
NOTE: The following types of items might be included in the support dump as a result of collecting
the data above:
• IP addresses (of the appliance, target systems, and connected browsers)
• Host names
• System UUIDs
• User names (no passwords are ever collected in a support dump)
• Network configuration information
• WWIDs
6.1.3 HP contact information
For the name of the nearest HP authorized reseller:
• See the Contact HP worldwide (in English) webpage (http://welcome.hp.com/country/us/
en/wwcontact.html).
For HP technical support:
• In the United States,for contact options see the Contact HP United States webpage (http://
welcome.hp.com/country/us/en/contact_us.html). To contact HP by phone:
◦ Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7
days a week. For continuous quality improvement, calls may be recorded or monitored.
◦ In other locations, see the Contact HP worldwide (in English) webpage (http://
welcome.hp.com/country/us/en/wwcontact.html)
6.1.4 Subscription service
HP recommends that you register your product at the Subscriber's Choice for Business website:
http://www.hp.com/country/us/en/contact_us.html. After registering, you will receive email
notification of product enhancements, new driver versions, firmware updates, and other product
resources.
44 Support and other resources