HP Insight Control Server Provisioning 7.3 Update 1 Administrator Guide

14 Support and other resources
Contacting HP
HP is dedicated the highest quality customer service and provides help in a wide variety of ways
to accommodate our customers' needs. Use the information in the following sections to help resolve
any questions you may have.
Before you contact HP
Be sure to have the following information available before you call contact HP:
• Technical support registration number (if applicable)
• Insight Control server provisioning version
• Applicable error message
• Third-party hardware or software
• Operating system type and revision level
• Support dump (optional): “Creating a support dump” (page 115)
Creating a support dump
When you might want to create a support dump
• Some error messages displayed by Insight Control server provisioning recommend you create
a support dump of the appliance so it can be sent to your authorized support representative
for analysis.
• If you experience a problem you think might require analysis of internal appliance data, HP
recommends creating a support dump as soon as the problem occurs to better capture
significant data.
• In some cases your authorized support representative might request you create a support dump
as part of a service engagement.
How to create a support dump
This support dump feature gathers logs, system configuration, and status information, then creates
an encrypted, compressed file that can be sent to your authorized support representative for
troubleshooting. The following procedure uses the UI. You can also use a REST API if the UI is not
available (see “REST API to create and download a support dump” (page 103)
1. Log in to the appliance with administrator privileges.
2. Navigate to the Settings page via the main menu.
3. Select Actions→Create support dump.
While the support dump is being created, you may continue doing other tasks.
4. When the support dump creation is complete, you will be prompted to save the tar.gz file.
If your browser settings specify a default download folder, that will be the default download
location.
5. Contact your authorized support representative to get instructions on delivering the support
dump.
Support dump contents
A support dump collects the following information from your appliance.
Contacting HP 115