HP Insight Control Server Provisioning 7.3 Update 1 Administrator Guide

◦ If using an external DHCP server, make sure it is properly configured as described in the
Insight Control Server Provisioning Installation Guide and has all the non-standard
parameters defined.
◦ If your build plan requires WinPE, be sure you have built and uploaded the correct version
of WinPE for your needs. Beginning in version 7.3.1, there are two versions of WinPE
available, WinPE 4.0 and WinPE 3.1. Make sure you build and upload the proper
version for your needs. Each one has a set of support restrictions, so choosing the right
one is very important. See the Insight Control Server Provisioning Installation Guide for
complete details on making this choice.
• Check your Media Server
Make sure the Media Server is booted and reachable by the target servers on the
deployment network.
◦
◦ Verify that you can access the files on the Media Server via the file share and HTTP.
◦ Make sure the right distribution files are on the Media Server. For OS distributions, only
64 bit server OSs are supported.
◦ Make sure the directory name on the Media Server matches the data provided in the
Build Plan.
◦ See “Set Media Source step and Media Server troubleshooting” (page 91) for more
Media Server troubleshooting.
These preliminary steps will often lead you quickly to the source of any problems. If not, the detailed
information in the following sections will provide guidance on locating and resolving operational
issues.
If you are having trouble with your Build Plans, one of the most powerful troubleshooting steps at
your disposal is the ability to enter commands on your system console while the server is still in
the service OS. Doing this allows you verify proper operation of your media server, hard drives,
network connections, etc., see “Access the command prompt on your target server while in the
service OS” (page 83).
Known Issues and restrictions
Check the Insight Control server provisioning sections of the HP Insight Control Release Notes and
the HP Insight Management Support Matrix, available at http://www.hp.com/go/insightcontrol/
docs.
Certain hardware or software components have special requirements that need to be met when
using them with Insight Control server provisioning. Always check the “Special OS and hardware
considerations” (page 26) section to see if you have any of these special-case servers or OS
releases.
Customer advisories
A customer advisory is a concise communication clearly identifying specific issues and the effective
resolution for selected servers. If you are experiencing difficulty, there might be a customer advisory
that can help you. You can receive proactive customized email messages that provide customer
advisories as well as drivers, software patches, product change notifications, patches, security
bulletins, and more. Sign up for HP Subscriber's Choice at the following website http://
www.hp.com/go/myadvisory.
Known Issues and restrictions 75