HP Insight Control Server Provisioning 7.3 Update 1 Administrator Guide

Troubleshoot general usage issues
GUI has display problems
Possible cause and resolutionSymptom
Certain combinations of screen resolution and screen content
can cause the display to render incorrectly. To correct this,
try one or more of the following:
GUI displays incorrectly or text is not rendered properly.
• Refresh the browser page
• If open, close the help sidebar on the right hand side
• Resize your browser window
• Change the zoom on your browser
• As a final option, on rare occasions, it may be necessary
to close your browser and log in again to reset a
particular anomaly
IMPORTANT: If you refresh your browser from an edit
screen, all edits since your last save will be lost.
GUI main menu freezes with Windows Internet Explorer
Possible cause and resolutionSymptom
This can happen on rare occasions when using Windows
Internet Explorer version 9 or 10. Make another selection
on the screen or refresh the browser.
The IC server provisioning main menu freezes.
Resource not found error
Possible cause and resolutionSymptom
This might be a transient, benign error that can be resolved
by selecting another resource and then returning to your
original resource, or refreshing the browser.
If the appliance does not recover in 15 minutes, take a
support dump, then reboot the appliance. If the issue persists,
You might occasionally receive an error message stating
a resource (job, server, script, etc.) was not found.
contact your authorized support representative and provide
them with the support dump.
Error message on browser screen after clicking download link
Possible cause and resolutionSymptom
This can happen from download links and menu items such
as: Media Server setup utility, WinPE image generation
After selecting a download link from the GUI, you are
taken to a browser page with an unfriendly error message
displayed on it. utility, creating a support dump, and downloading audit
logs.
• This is expected browser behavior when an error is
encountered while navigating to a link.
• This can be caused by a networking or file system
problem.
• Click the browser back button. You will be returned to
the browser page where you initiated the download.
76 Troubleshooting