HP Insight Control Server Provisioning 7.3 Update 1 Administrator Guide

Job status shows running never shows complete
Possible cause and resolutionSymptom
Occurrences of this are extremely rare and are typically
related to deleting a server while a job is running on it.
A job status shows running, even if it is complete or the
server it is running on is deleted.
When this happens, wait until all other jobs are complete
and then reboot the appliance. All job status is reset on
appliance startup.
Can’t run a Build Plan on a target server
Possible cause and resolutionSymptom
It's possible for a server to get into this mode if Build Plan
execution on that server is halted abnormally. Common
A server's status shows it to be running a job, when it is
not actually running one, and you cannot run a new job
because the appliance thinks it's already running one. things that can cause this would be the appliance is powered
off while running a Build Plan, an appliance restore is
performed using a backup that was taken while a Build Plan
was running, or an internal error halts the Build Plan.
The only way to clear this problem is to restart the appliance.
If restarting the appliance does not clear it, you will need
to contact your authorized support representative.
Programs written in Python do not work properly on target server
Possible cause and resolutionSymptom
The Server Automation (SA) agent that gets installed on most
target servers is Python based. To insure compatibility, the
Programs written in Python do not work properly on the
target server after begin deployed by or being added to
an IC server provisioning appliance. agent installs its own version of Python and sets the system
PYTHONPATH variable so it will work properly. This may
conflict with python programs on the target server written
for a different python version.
Make sure you use the system default Python by clearing
the PYTHONPATH variable or perhaps set it to point to your
preferred Python installation path. Do not set it system wide
though, as that may affect the SA agent.
Backup fails
Possible cause and resolutionSymptom
The version of cURL used in Insight Control server
provisioning appliance backup/restore scripts must have
Error message: Could not download the backup
SSL support. The backup script fails if the cURL version being
used does not support SSL .
Verify that the version of cURL contains SSL support by
running the curl –V command. If it does not support SSL,
download a version of cURL that supports SSL (such as
http://curl.haxx.se/download/curl-7.23.1-win64-ssl-sspi.zip
for 64-bit Windows).
Cannot create or import a certificate
Follow the recommendation to troubleshoot any of these certificate actions:
• Create a self-signed certificate
• Create a certificate signing request
Troubleshoot general usage issues 79