HP Insight Management 7.3 Installation and Upgrade Release Notes

2 Installation and upgrade notes
This chapter provides links to the Insight Management installation documentation and contains
notes that are important to read before upgrading to Insight Management version 7.3, performing
a new installation of Insight Management version 7.3, or uninstalling the Insight Management
software.
Obtaining Insight Management installation documentation
The HP Insight Management Installation and Configuration Guide and all other related Insight
Management installation documentation is available from the Insight Management Information
Library:
http://www.hp.com/go/insightmanagement/docs
PDF versions of the Insight Management installation documents are also available from the
Documentation tab on the startup screen of the HP Insight Management DVD #1.
IMPORTANT: Any document shipped on the Insight Management DVD might have an updated
edition available on the web, therefore, HP recommends that you go to the Insight Management
Information Library to ensure that you have the most up-to-date documents.
Potential Microsoft SQL database errors
Table 7 lists known issues acknowledged by Microsoft that can occur during an SQL database
upgrade. These errors can also occur during a new installation of Insight Management as well if
the existing database on the CMS is automatically upgraded as part of the installation.
The Error code column lists the error codes that will be displayed when the upgrade to SQL Server
2008 Express R2 is not successful.
Table 7 Microsoft SQL database upgrade errors and suggested action
Suggested action and links to more informationCauseError code
Disable the "Deny Log on as Service" in the local security policy.Upgrading Microsoft SQL 2008
R2 Express might fail on a CMS
1035451685
installed with Windows 2008 R2
if the Administrator has been
added to both local security
policies: "Log on as a service" and
"Deny Log on as service".
The upgrade failure occurs
because the "Deny Log on as
service" security setting receives
more priority than the "Log on as
a service" settings, which prevents
the SQL service from starting.
Verify if the 64-bit Microsoft SQL components are already installed
on the server by determining if there are any Microsoft SQL
This error is caused by a mismatch
of CPU architecture between the
2067922429
components in the 64–bit registry node with a version different from
Microsoft SQL 2005 SP3 or above.
Microsoft SQL components that are
already installed on the server,
As a workaround, remove the 64-bit Microsoft SQL components
and reinstall the DVD components again.
and the components that are
packaged in the Microsoft SQL
2008 Express R2 installer. If 64-bit
For more information, see:
Microsoft SQL components are
already installed on the server, this
error occurs.
http://social.msdn.microsoft.com/Forums/en-US/
sqlsetupandupgrade/thread/
4e73ec8b-fe41-41a7-8fc4-1246836f61a7/
This error code will only occur on
an x64 server.
Obtaining Insight Management installation documentation 13