HP ProLiant Agentless Management Pack (v 3.2) for Microsoft System Center User Guide Abstract This guide provides information on using the HP ProLiant Agentless Management Pack for System Center version 3.2 for out-of-band management of HP ProLiant servers in a Microsoft System Center environment. This management pack is used with HP Insight Control for Microsoft System Center.
© Copyright 2008, 2014 Hewlett–Packard Development Company, L.P. Confidential computer software. Valid license from HP required for possession, use or copying. Consistent with FAR 12.211 and 12.212, Commercial Computer Software, Computer Software Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government under vendor's standard commercial license. The information contained herein is subject to change without notice.
Contents 1 Overview..................................................................................................5 Introduction..............................................................................................................................5 HP Device Monitor Service, HP Device Monitor Console, and this management pack........................6 2 Using this management pack.......................................................................7 Using the Monitoring view......................
Researching state monitoring...............................................................................................29 Expected associated classes are not displaying in the Server State view or the Health Collection view.................................................................................................................................29 Event view and Performance view are empty..........................................................................
1 Overview This guide is designed for system administrators who use the HP ProLiant Agentless Management Pack for out-of-band management of HP ProLiant servers in a Microsoft System Center environment. You should be familiar with Microsoft Systems Center Operations Manager (SCOM). Because of the potential risk of data loss, only individuals who are experienced with using this software should implement the procedures described in this guide.
HP Device Monitor Service, HP Device Monitor Console, and this management pack The HP Device Monitor Console (DMC) communicates with instances of the HP Device Monitor Service (DMS), allowing you to add, update, or remove servers. Servers supported by this management pack must be registered with an instance of the DMS before those servers can be managed in the Operations console. It is possible to run multiple DMS instances, and the DMC can communicate with all of those instances.
2 Using this management pack This chapter describes how to use the various management pack components. IMPORTANT: Before attempting to use this management pack, ensure that it has been properly installed and configured. For more information, see the appropriate installation documentation.
Figure 1 Monitoring View example Viewing all HP ProLiant Agentless servers 1. 8 In the Operations Manager Monitoring view, expand the HP Systems folder.
2. Expand the HP Agentless Servers folder and select one of these options: • Select Server State. All HP Agentless servers are listed in the Server State view. You can use the column headings in the Server State view to sort by attributes such as state, server name, and operating system. HP Agentless servers that use iLO Management Engine without AMS show the operating system as unknown.
1. 2. 3. 4. In the Operations Manager Monitoring view, expand the HP Systems folder. Expand the HP Agentless Servers folder. Select Active Alerts. To display details for an individual alert, select the alert in the Active Alerts pane. The Alert Details pane shows HP Knowledge base text with the Event message in the Alert Description. To view full knowledge information, click View additional knowledge in the Alert Details pane.
Using Run As profiles Run As profiles enable non-default Run As accounts to be used for discovery and monitoring of HP servers. You can use the following Run As profiles: Profile name Description HP ProLiant Monitored Servers Discovery Account Used for all discovery of HP ProLiant Monitored Servers. HP ProLiant Monitored Servers Monitoring Account Used for all monitoring of HP ProLiant Monitored Servers.
3 More about this management pack This chapter provides more background information about the components of this management pack. The following management pack components are copied to the management database: • Views • Tasks • Classes • Discoveries • Monitors • Rules Architecture This management pack depends on other management packs This management pack depends on the HP ProLiant Monitored Library Management Pack, which depends on the HP ProLiant Server Management Pack.
The information displayed in the Operations console for HP Agentless servers that do not have AMS installed is different in the following ways from the information displayed for HP Agentless servers that use AMS: • In some cases, the Alert Descriptions do not display the server host name.
• Health Collection State This view displays the State view by collection classes, including the collection classes provided by this management pack. • Group Diagram This view includes the groups provided by this management pack: HP ProLiant Monitored Server Group, which contains the HP Agentless Group In addition, the HP ProLiant Monitored Library Management Pack for System Center, on which this management pack depends, provides the HP Windows Servers view.
Figure 3 Example of an Active Alert NOTE: The Source IP Address is the address of the iLO Management Engine and not of the server. If AMS is not installed, the server host name does not appear in the Alert Description. Server State view The Server State view displays the overall status of HP hardware associated with the listed servers.
Figure 5 Server State view for an HP Agentless Server using iLO Management Engine that does not have AMS Group Diagram view The Group Diagram view in the HP Systems folder provides a graphical display of all groups, all associated HP servers, and all subsystems (collections). For each diagram, you can expand each icon node to view the next level of information.
Figure 6 HP Agentless Server (iLO Management Engine with AMS) Group Diagram example Figure 7 HP Agentless Server (iLO Management Engine) Group Diagram example Predefined tasks This management pack includes predefined tasks that can be used to access in-depth HP server information, carry out advanced remote server administration, and perform lifecycle management on multiple servers. HP tasks appear in the Actions pane from an associated class instance.
Security for HP tasks Security settings are required to run HP tasks properly: • For console tasks that launch an external tool that communicates with the DMS, such as the DMC, the interface carries current user credentials to verify access to resources on the system where the DMS is running. Only Local or Domain Administrators can access the interface.
Server property Description Management Version1 Versions of all HP management software delimited by “/” Monitoring Source ◦ iLO Management Engine without AMS: unknown ◦ iLO Management Engine with AMS: 8.70.0.0 Either of these values: ◦ iLO Management Engine ◦ iLO Management Engine and AMS Management IP Address1 IPv4 address of the managed server (for managed network interface) 192.168.0.100 Insight Lights Out IPv4 iLO address 192.168.0.
Description Example Logs subsystem health (Integrated Management Log (IML)) Success ◦ Memory (ID=HewlettPackard.ProLiant.Monitored.Agentless.HPSystemMemory.HealthState) Description Memory subsystem health ◦ Example Success Realtime Monitor (ID=HewlettPackard.ProLiant.Monitored.Agentless.HPSystemRealtimeMonitors.HealthState) Not supported for HP Agentless servers using iLO Management Engine without AMS. Available when AMS is running only.
◦ Power Supplies (ID=HewlettPackard.ProLiant.Monitored.Agentless.HPSystemPowerSupplies.HealthState) Not supported for HP ProLiant BLnnn servers. Description Power supply subsystem health ◦ Example Success Processors (ID=HewlettPackard.ProLiant.Monitored.Agentless.HPSystemProcessors.HealthState) Description Processor subsystem health ◦ Example Warning Temperature sensors (ID=HewlettPackard.ProLiant.Monitored.Agentless.HPSystemTemperatureSensors.
The HP ProLiant Monitored Library Management Pack, on which this management pack depends, provides this discovery rule: • HP Servers Group contains HP ProLiant Monitored Server Group Membership Rule (ID=HewlettPackard.ProLiant.Monitored.Library.
Propagation monitors This management pack provides these propagation monitors (also called dependency monitors): • HP Agentless Group To HP ProLiant Monitored Server Group Health Rollup Monitor (ID=HewlettPackard.ProLiant.Monitored.Agentless.HPAgentlessGroupToHPMonitoredProLiantGroupHealthRollupMonitor) • HP ProLiant Agentless Server To HP Agentless Group Health Rollup Monitor (ID=HewlettPackard.ProLiant.Monitored.Agentless.
4 Events Base hardware events 24 SNMP trap ID Base hardware event description 1005 HP Agentless Processor degraded 6016 HP Agentless Memory error tracking disabled 6027 HP Agentless POST degraded 6028 HP Agentless Power subsystem degraded or failed 6032 HP Agentless Power subsystem degraded or failed 6034 HP Agentless Power subsystem degraded or failed 6043 HP Agentless DC-DC power converter degraded or failed 6044 HP Agentless DC-DC power converter degraded or failed 6045 HP Agentless
SNMP trap ID Base hardware event description 22034 HP Agentless Rack power subsystem degraded 22035 HP Agentless Rack enclosure power subsystem degraded 22036 HP Agentless Rack enclosure power subsystem degraded Environmental hardware events SNMP trap ID Environmental hardware event description 6017 HP Agentless Temperature failed and system shutdown 6018 HP Agentless Temperature degraded 6020 HP Agentless Fan failed 6021 HP Agentless Fan degraded 6023 HP Agentless Fan failed 6035 HP Ag
Server storage events 26 SNMP trap ID Server storage event description 3033 HP Agentless Drive array controller degraded 3034 HP Agentless Drive array logical drive degraded 3038 HP Agentless Drive array accelerator degraded or failed or battery failed 3039 HP Agentless Drive array accelerator data degraded or failed 3040 HP Agentless Drive array accelerator degraded or failed or battery failed 3041 HP Agentless Drive array tape drive degraded 3042 HP Agentless Drive array tape library door
SNMP trap ID Server storage event description 8029 HP Agentless Storage system fan degraded 8030 HP Agentless Storage system temperature degraded 8031 HP Agentless Storage system fault tolerant power supply degraded 8032 HP Agentless Storage system connection degraded 8033 HP Agentless Storage system Global Service Indicator status changed 14004 HP Agentless IDE ATA disk degraded 14005 HP Agentless ATA RAID logical drive degraded 14006 HP Agentless Solid state disk wear status change 16002
5 Troubleshooting Introduction The following information is designed to help resolve some common operating issues that might occur when you use this management pack.
Operational and usage issues Alert notifications repeat the value displayed in Path, and the Path and Source values appear to be swapped In alert notifications for devices managed by HP: • The value for Source indicates the entity that generated the alert, such as the HP Insight Management Agents. • The value for Path indicates the target server or device that is affected by the alert. • The actual value for Path is displayed twice, separated by a semicolon.
Event view and Performance view are empty This management pack does not have data collection rules for events or performances. Although the Event and Performance views are accessible from HP Classes, data does not appear in these views. To view an NT Event: 1. Launch the Computer Management task. 2. View the Event Viewer folder under System Tools. Events from the HP Device Monitor Service are stored in the HP Device Monitor log.
If the AMS has stopped, restart the AMS. The server is displayed in the Operations console after the next discovery cycle completes.
Device Monitor (DMC and DMS) operational and usage issues For troubleshooting information related to the DMC and the DMS, see the HP Device Monitor for Microsoft System Center User Guide.
6 Support and other resources Information to collect before contacting HP Be sure to have the following information available before you contact HP: • Software product name • Hardware product model number • Operating system type and version • Applicable error message • Third-party hardware or software • Technical support registration number (if applicable) How to contact HP Use the following methods to contact HP technical support: • See the Contact HP worldwide website: http://www.hp.
Warranty information HP will replace defective delivery media for a period of 90 days from the date of purchase. This warranty applies to all Insight Management products. HP authorized resellers For the name of the nearest HP authorized reseller, see the following sources: • In the United States, see the HP U.S. service locator website: http://www.hp.com/service_locator • In other locations, see the Contact HP worldwide website: http://www.hp.
Replaceable The name of a placeholder that you replace with an actual value. [] In command syntax statements, these characters enclose optional content. {} In command syntax statements, these characters enclose required content. | The character that separates items in a linear list of choices. ... Indicates that the preceding element can be repeated one or more times. WARNING An alert that calls attention to important information that, if not understood or followed, results in personal injury.
Index base hardware events, 24 Active Alerts view, 14 viewing, 9 HP Device Monitor Console (DMC) see DMC HP Device Monitor Service (DMS) see DMS HP Device Monitor Service Account Run As profile, 11 HP Integrated Lights-Out Management Processor console task, 10 HP ProLiant Device Monitor Discovery Account Run As profile, 11 HP ProLiant Device Monitor Monitoring Account Run As profile, 11 HP tasks HP Device Monitor Console (DMC), 10 predefined, 17 security for, 18 C I console Tasks see HP tasks iLO see
rollup monitors see propagation monitors Run As profiles, 11 S security settings, 18 server class properties, 18 Server State view, 15 server storage events, 26 SNMP trap events base hardware, 24 environmental hardware, 25 network interface, 25 remote management processor, 25 server storage, 26 test alert, 27 supported software versions, 5 Active Alerts view, 14 views Active Alerts, 13, 14 Active Alerts, HP Agentless servers, 7, 13 Group Diagram, 14, 16 Group Diagram, HP Agentless servers, 7, 13, 16 Group
