HP Device Monitor (v 1.2) for Microsoft System Center User Guide

Operating System field in the DMC indicates “unknown”
If the value of the server Operating System field in the DMS has changed to “unknown” it may
indicate that the associated management service has stopped.
• For VMware and Linux servers: Check the status of the Insight Management Agents service
for that server. If the Insight Management Agent service has stopped, restart the service.
• For Agentless servers: Check the status of the Agentless Monitoring Service (AMS) for the
server. If the AMS has stopped, restart the service.
After changing the hostname of a device, the device is no longer displayed in the
SCOM console.
If the hostname is changed for an Onboard Administrator, Linux, VMware, or Agentless client, the
DMS will lose connection to the device and the device will no longer be displayed in the SCOM
console. After changing a client hostname, perform the following procedure to rediscover the
device:
1. Run the DMC.
2. Delete the device with the old hostname.
3. Add the device with the new hostname.
The device will again be displayed in the SCOM console.
Active Alert view displays only one alert when there are multiple device state changes
The event processing rules are designed to consolidate similar events and to not repeat issues. The
consolidated status appears by enabling the Repeat Count property in the Active Alerts view
settings. If events are consolidated, the Alert Description in the Alert Details pane shows the first
event that was generated only. To view the most recent similar alert, click View additional
knowledge... from the Alert Details pane and select the Alert Context tab on the Alert Properties
screen.
Add Virtual Connect Domain option not displayed in the DMC
The Add Virtual Connect option is not available if the selected device monitor connection is running
DMS version 1.0/1.1. This option is available only with DMS version 1.2. The version of the
selected DMS is shown in the status line at the bottom of the DMC.
Active\Primary VC Module IP displayed in DMC instead of Domain IP when VC
Domain IP changes.
When the VC Domain IP is changed, in some cases the changed VC Domain IP may not be updated
in DMC, instead the Primary VC Module/Active VCM IP is shown.
Re-creating already discovered VC Domain
Complete the following steps to delete and re-create an already discovered and monitored VC
domain from the DMS/SCOM:
1. Delete the existing VC Domain from the DMC/SCOM.
2. Delete and re-create the VC Domain via the Virtual Connect Manager interface.
3. Rediscover the new VC Domain from the DMC/SCOM.
DMC cannot connect to DMS in different domain
When connecting to a remote DMS in the DMC, the DMC user must be in the same SCOM domain
as the remote DMS. DMC connections to remote DMS systems fail if the DMC and DMS are installed
in different domains.
30 Troubleshooting the HP Device Monitor