HP Insight Online User's Guide

child groups, you will not be able to see child groups under that device group, even if you are an

administrator. This can cause side effects such as in device and group counts, and in a possible inability

to delete a device group. If that happens contact the other administrators of the device group you are trying

to delete. The administrators are listed in Manage Device groups in the Device group administrators

column. See Create, maintain, and delete device groups for more information.

You can rename any device group, but you should be careful about renaming your default device group,

especially in a complex environment with many users and shared device groups, because the name is the

only indication that it is your default device group.

Refresh devices

Device groups shared with you, devices, device properties, and contract and warranty information may all

be added, removed or modified outside Insight Online while you are signed in. Batch processes that finish

can change device counts and the content of device listings. Click on the refresh devices button in the

upper right to bring Insight Online's view of these items up to date:

Figure 3.12 Refresh devices

The effect is the same as signing out and signing in again.

Manually added devices

You can add devices manually in Insight Online, using the Add Device function, but doing so does not

details for those devices. However, adding devices may still be useful, since it allows you to view contract

or warranty details for these devices, and allows you to see all your devices, whether remotely supported

or not, in one place.

Devices are always associated with a contract or warranty, even if the contract or warranty has expired.

Contracts and warranties associated with remote support devices are automatically linked to the HP

Passport ID registered for the device, and are visible in Insight Online. However adding a device in Insight

Online manually requires that you first identify the contract or warranty that covers the device, and then

link it to your HP Passport ID.

If the device you want to add is not listed in the contracts and warranties that are linked to your HP

Passport ID, you must find the contract or warranty that covers the device, add it, and link to it. See Link

contracts and warranties to devices not remotely supported for more information.

Manually added devices display a gray circular icon in the device view, that indicates the device is not

registered for remote support. Remote support and manually added devices shows a remote supported

device on the left, and a manually added device on the right.

HP Insight Online:User's Guide Page 19 of 51

Chapter 3: Manage your devices