HP Insight Online User's Guide

Chapter 5: Service Credits
Overview
The Service Credits feature provides access to:
l Service Credits purchased on HP support agreements.
l The HP services exchanged for those credits.
l Additional HP services available for exchange of Service Credits.
l For authorized users, the ability to purchase HP services using a shopping cart.
To access Service Credits, you must have a proactive services support agreement in your HP Passport
profile.
From the Insight Online My IT Environment tab, select Service Credits from the main menu (Select
Service Credits from the main menu) to reach the Service Credits home page.
Figure 5.1 Select Service Credits from the main menu
The Service Credits home page provides a summary of your Service Credit information (Service Credits
home). Click on any of the section headings, or use the Actions drop-down menu (Service Credits Actions
drop-down menu) to see detailed information. You can print the displayed results from any page.
Page 28 of 51HP Insight Online:User's Guide