HP Insight Online User's Guide

l Administrators will see a shopping cart in the upper right of the Service Credits pages, and can use
Shop HP services to purchase more services by adding them to the cart (Service Credits shopping
cart).
l Members can view My Service Credits and My services, and access featured HP services.
Administrator and member roles exist in the context of a contract and warranty share. To access Service
Credits, the contract and warranty share must contain at least one service support agreement, and include
a user group that includes your HP Passport ID, with the administrator or member role enabled for Service
Credits. This is the same mechanism used for granting access to other features of the HP Support Center.
See Share contracts and warranties for more information.
Figure 5.4 Service Credits shopping cart
My Service Credits
The My Service Credits page displays Service Credits against all your active and expired support
agreements. These agreements are either linked to your HP Passport ID or shared with you by another
user who granted you access as described in Roles and administrator types. Support agreements that
expired within the past two years are included.
The displayed list shows Service Credits by Support agreement, which can include a Service Agreement
ID (SAID) or a Support Account Reference (SAR). If you have no currently active Service Credits, you
can use the View filter to see expired or all Service Credits instead. You can filter by status or search
using the drop-down and search box at the top. Click on an SAID or SAR to go to a page showing the
details of the specific agreement in the Contracts & Warranties area. Click on an individual Service Credit
item to see details. Sort the results by any column by clicking on the column head.
My services
The My services page displays HP services purchased using Service Credits from active and expired
support agreements. These agreements are either linked to your HP Passport ID or shared with you by
HP Insight Online:User's Guide Page 30 of 51
Chapter 5: Service Credits