HP Insight Online User's Guide

another user. Support agreements that expired within the past two years are included.
Click on a service activity name in the list to go to the service overview page in Shop HP services. By
default, the list is sorted by status. Filter the results by status using the View drop-down menu. Sort the
results by any column by clicking on the column head. Click on the contextual help icon next to the service
name to see a brief description of the service.
For each order listed under a single service, use the Actions drop-down menu at the far right of the row to
go to the details page which shows the status of all purchased instances of the service. The details page
also provides additional functions which vary depending on the current status of the service and your role.
They include:
l E-mail HP. Use this form to request that an HP services representative contact you to discuss your
business needs. The HP representative will contact you within three HP business days of submitting
the request. Provide details and contact information in the form.
l Schedule service. Schedule and unschedule services in the list using the Actions drop-down menu at
the far right. After you make the change, the status and dates for that service will be updated in the list.
l Reschedule service. Change the date of the service. When rescheduling, HP will review the request
within three HP business days and either confirm or will email you proposing an alternate date and
time.
l Remove scheduled date. Revert a service to the unscheduled status.
l Cancel service. If you cancel a service, the Service Credits associated with that service are refunded
to the support agreement that has the furthest expiration date, up to what it contributed to the original
order. Cancellation information is appended to the original order in My orders. Service Credits cannot
be refunded to a support agreement where those Service Credits have since expired.
My orders
The My orders page displays your orders purchased using Service Credits. The list displays the service
activity within the order, as well as other details. You can filter the list, sort it by column head, and search
for orders. Use the Actions drop-down menu on the far right of each row to view details. If you are an
administrator, the menu includes a link to reorder services. Click on an order in the list to see order details.
Shop HP services
Service Credits administrators can click on any of the service category links on the right of the Service
Credits home page, or on Shop HP services in the Actions drop-down menu, to reach Shop HP
services:
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Chapter 5: Service Credits