HP Insight Online User's Guide

Figure 5.5 Shop HP services
You can choose a variety of HP services from the list. Filter the list using the category and subcategory
drop-down menus, and sort the results by category, subcategory and service activity. You can also search
for HP services using the search text box.
Click on a service activity in the list to see an overview. This displays a price, in Service Credits, for the
service, and boxes for you to enter the quantity of the service, to add to your cart. Some activities have
prerequisites. If so, click on the Prerequisites tab, and purchase them in the same way.
If you have support agreements spanning more than one country you will be asked, only once, to specify
the country for the HP service. Select the country from the drop-down menu.
The cart may indicate that you need to make changes to your services. If so make the necessary changes
then proceed. Before submitting your order you can review the order and specify which Service Credits
you want to use. By default the checkout process assigns Service Credits to pay for cart contents by
expiration date, with those scheduled to expire first being used first. You can change this before
submitting the order, by using the Service Credits to use field in the right column.
Review the information, check the box indicating you have understood and accepted the scope of the
services as described, and submit. When checkout completes successfully, an order number is
displayed, and confirmation is emailed to you.
View the current contents of the cart at any time by clicking on the cart.
You can request a custom service activity. Provide details of your request, your contact information, the
support agreement containing the Service Credits you wish to use, and submit the form. An HP
representative will contact you within three HP business days.
You can also provide feedback using the feedback form.
HP Insight Online:User's Guide Page 32 of 51
Chapter 5: Service Credits