HP Insight Online User's Guide

Click on a customer object to see the customer's devices. As a partner you can only see those devices
that have been associated by the customer with your partner location ID as described in Enabling access
to customer’s device information. Some differences exist in this view, depending on the type of channel
partner:
Insight Online feature
HP Authorized
Reseller
HP Authorized
Service Partner
Customer opt in
required
Devices and solutions:
Configuration details x x x
Service levels x x x
(Reseller only)
Reports:
Device configuration x x x
Contracts and
warranties
x x
Support case x
Service event x
Firmware x
Service events:
Details x
Icons in dashboard x
Link to Channel Services
Network (CSN)
x
Table 6.1 Customer information available to HP Channel Partners
For direct connect devices, the device owner can change the partner location ID at any time, either
individually or by group. See Edit service information. See also the HP Insight Online FAQs
(http://h20195.www2.hp.com/V2/GetDocument.aspx?docname=4AA3-9252ENW) for more information.
Favorite customers
In the Customers view, you can designate a customer "favorite" by hovering over a customer object and
clicking "Add as favorite".
HP Insight Online:User's Guide Page 36 of 51
Chapter 6: HP Authorized Channel Partners