HP Insight Online User's Guide

information, customers must opt in from Insight RS for central connect devices, or from Insight Online for
direct connect devices.
From the details screen of a device, click the Service levels area on the right. The service levels details
screen displays. Check the "Include all active service levels"to show both the highest service level (an
HP Care Pack, for example) and other applicable service levels as well (a warranty, for example).
Figure 6.5 The Service level details of a device
Removing customer groups from the view
As a partner you may need to remove a customer group from your All customers view if there are no longer
devices associated with this customer. Duplicate customer groups may be created over time, or your
relationship with the customer may have changed. Since a customer group is like a device group,
removing a customer group is like removing a device group. You remove the customer group from Manage
device groups. To remove a customer group, two conditions must first be met:
1. No devices must appear in the customer group. For zero devices to appear in the customer group, the
customer must do one or more of the following, depending on the kind of devices in their environment:
n Disable their connection to Insight Online from the Insight RS console (Administrator Settings >
HP Insight Online tab) that contains the devices managed by the partner.
n Or, delete all central connect devices from the Insight RS instance that contains the devices
managed by the partner.
n Remove all direct connect devices from their Insight Online My IT Environment by using the
Insight RS console (preferred), or by using the Insight Online Delete device function.
n Or, change the partner location ID for all devices managed by the partner. The partner location ID
of direct connect devices can be changed in Insight Online using Edit service information (Edit
service information), and of central connect devices in the Insight RS console in the Company
Information > Channel partners screen.
2. Child device groups that you, or any other partner administrator, have created within the customer
group must be removed. Child groups created by the customer do not matter, since you as a partner
do not see them.
Once there are zero devices and zero child groups remaining in the customer group, you can remove the
customer group from different paths:
HP Insight Online:User's Guide Page 38 of 51
Chapter 6: HP Authorized Channel Partners