HP Insight Online User's Guide

1. From the All customers view, navigate to the Dashboard of the customer group:
n Hover over the customer group and click on Group details
Or:
n Click on the customer group and click on Group details
Or:
n Click on the customer group, then select Dashboard from the main menu.
2. Once in the Dashboard, click on Manage device groups in the Actions drop-down menu.
3. In the device groups listing, on the line of the customer group you want to remove, click on the
Actions drop-down menu at the far right, then click on Delete customer group:
Figure 6.6 Delete customer group
It is possible for another partner administrator with access to the same customer group to create a child
device group within it. If that child group is not shared with you, you will not be able to delete the customer
group. You must contact the other administrators of the customer group. Though you cannot see an
unshared child device group or know exactly who the creator is, the creator will be one of the
administrators of the customer group you are trying to delete, since only an administrator could have
created the child device group. You can see who these administrators are in Manage Device groups in
the Device group administrators column. Contact the administrators in the list to find out which of them
created the child group, and ask the creator to share the child group with you or to delete it.
HP Insight Online:User's Guide Page 39 of 51
Chapter 6: HP Authorized Channel Partners