HP Insight Online User's Guide

Chapter 7: Manage contracts and warranties
Contracts and warranties include support agreements, HP Care Packs, and warranties. Contracts and
warranties are managed through HP’s Support Agreement Manager (http://www.esca.hp.com) website.
This means that a contract or warranty already exists for any remote support device.
If you sign in to Insight Online using the same HP Passport ID used to register the device (see Complete
direct connect device registration), you do not have to link your ID to the contracts and warranties that
cover the remote support devices; they are linked to your ID automatically and appear as a derived
contract and warranty share. See Derived contracts and warranties.
Since contracts and warranties are associated with the devices they cover, the link between your HP
Passport ID and a contract or warranty provides access to information about the devices covered by the
contract or warranty. This information is available to you from the Insight Online devices area.
Derived contracts and warranties
In your list of contract and warranty shares, some are derived by Insight Online. Derived means that
Insight Online determines the contracts and warranties that are associated with a given group of devices,
and automatically creates a contract and warranty share containing those contracts and warranties. This
occurs for:
l Your default device group.
l A child device group you create.
l A device group you are an administrator of.
Derived contract and warranty shares are marked by a red asterisk. The name of the contract and
warranty share is the same as the name of the corresponding device group. You can view the details of
these derived contract and warranty shares but unlike a contract and warranty share that you create
yourself, you cannot edit them:
Figure 7.1 View details of a derived contract and warranty share
However, you can update the derived contract and warranty share from Manage device groups in the
device group area, by selecting Run contract and warranty update in the Actions drop-down menu of
the corresponding device group:
Page 41 of 51HP Insight Online:User's Guide