A.05.80 HP Insight Remote Support Advanced and Remote Device Access Security Overview (October 2012)

Chapter 1
Executive Overview
Today’s IT department plays a central role in meeting business objectives. Leveraging your IT
infrastructure investments and improving overall system availability and utilization are crucial in today’s
business environment. HP Insight Remote Support Advanced simplifies the management of highly
diverse IT environments by providing a single remote monitoring and support solution for multiple operating
systems and technologies, thereby reducing cost and complexity.
HP Insight Remote Support Advanced is a support solution that enables the delivery of HP remote
monitoring and support over the Internet. Today, many security-sensitive transactions—such as e-
commerce, stock trades, and online banking—are executed securely over the Internet using the same
standard security technology utilized by HP through Insight Remote Support Advanced.
HP understands and shares your company’s security concerns and has leveraged its experience as a
technology leader to create a secure remote support solution. To enhance the safety and integrity of your
enterprise networks and support data, HP has incorporated a number of security technologies into its
design.
Specifically, HP provides a multilevel, layered security structure through encryption, authentication,
standard security protocols, and best practices integrated at the physical, network, application, and
operational levels. Interactions between HP and your enterprise network are restricted and tightly
controlled through a single, secure access point. HP’s remote monitoring and support capabilities, along
with any support information collected, are used only to provide you with world-class HP support.
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