A.05.80 HP Insight Remote Support Advanced and Remote Device Access Security Overview (October 2012)

Security Overview
Chapter 2: HP Insight Remote Support Advanced
The CMS communicates with agents running on the managed systems. Events are processed and
filtered. Qualified events are forwarded to HP for further diagnostic analysis. Events that require attention,
such as disk failures, will trigger action from an HP support specialist.
General Security Measures
The HP Insight Remote Support Advanced solution transmits information via a secure (HTTPS)
connection over the Internet, so it is vital to protect the customer’s and HP’s confidentiality, integrity and
availability. Therefore, HP offers a number of industry standard security solutions (depending on the
service level agreement) to address customers’ IT security policy requirements.
Application Security
HP Insight Remote Support Advanced is a plug-in component that utilizes an existing customer server
(known as the Central Management Server or CMS) with HP Systems Insight Manager (HP SIM)
installed. Since the CMS is customer-owned and installed, it can be installed and configured according to
the customer’s IT security policy. It is important that the integrity and authenticity of the Insight Remote
Support Advanced software is maintained to prevent unauthorized changes. HP's Remote Support
Software Management solution allows customers to choose how they wish to manage the software
applications for Insight Remote Support Advanced. These options include, automatic on-line updates
(install all updates during a predetermined maintenance window), manual on-line updates (notify the
administrator when updates are available, and let the administrator choose when to install them), and do
not use automatic software management (this option requires the administrator to periodically install
updates manually from the HP Software Depot). All updates downloaded by the HP SIM software update
mechanism are digitally signed and verified before they are executed.
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