A.05.80 HP Insight Remote Support Advanced and Remote Device Access Security Overview (October 2012)

Security Overview
Chapter 2: HP Insight Remote Support Advanced
install Microsoft SQL Server 2008 R2 Express Edition if no other version of SQL Server is already
installed. The WEBES installation automatically installs the PostgreSQL database.
Note: WEBES uses PostgreSQL 8.4.1. HP SIM uses Microsoft SQL Server 2008 R2 Express
Edition. PostgreSQL uses port 7950 instead of the default 5432. PostgreSQL settings can be viewed
in the file
C:\Program Files (x86)\HP\svctools\specific\desta\database\data\postgres
ql.conf
Insight Remote Support Advanced serves as a plug-in to HP SIM on the CMS and extends the HP SIM
database with Insight Remote Support Advanced elements. In order to use Insight Remote Support
Advanced with HP SIM, the CMS must be a supported HP ProLiant server running a supported version of
Microsoft Windows Server.
Note: For further details, refer to the HP Insight Remote Support Advanced Central Management
Server Configuration Guide available at http://www.hp.com/go/insightremotesupport/irsa/docs.
Note: For a complete description of system requirements, see the Insight Remote Support Advanced
Release Notes available at http://www.hp.com/go/insightremotesupport/irsa/docs.
Remote Support Software Manager (RSSWM)
Installation and Setup
The HP Remote Support Software Manager (RSSWM) is bundled with Insight Remote Support Advanced
installation kit. RSSWM facilitates the download and installation of Insight Remote Support Advanced
components. During installation, RSSWM application folders and three local SYSTEM services will be
created on the Central Management Server (CMS). The customer is asked to provide a company name
and optional contact information to initiate registration with HP.
HP recommends using RSSWM to manage Insight Remote Support Advanced software. However, HP
also recognizes that HP managed software updates may not fit all change management models. The
Install-Then-Manage (ITM) option allows applications and their updates to be manually installed at the
discretion of the system administrator, either by directly accessing HP’s Software Depot at
https://h20392.www2.hp.com/portal/swdepot/displayProductInfo.do?productNumber=RSADVANCED
from the CMS, or by downloading software onto another system and transferring to the CMS via physical
media such as CD, DVD, or USB flash and updating from a local depot.
Data Collection and Storage
The RSSWM agent periodically collects, stores, and transports CMS software inventory and system data
to HP using SSL or TLS over HTTPS. Note that this is done only for the CMS itself – the RSSWM agent
does not collect or transport data associated with any supported devices. A copy of the information sent to
HP is stored in the RSSWM agent folders located at:
<SWM Install Location>\Data\package.xml <SWM Install Location>\Data\manifes
t.xml
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