A.05.80 HP Insight Remote Support Advanced and Remote Device Access Security Overview (October 2012)

Glossary
Advanced Configuration Collector (ACC) for HP-UX
The Advanced Configuration Collector component is made available on the Central Management
Server for your convenience. It should be distributed to endpoint server systems that require this client
to enable configuration collection in order for HP to provide proactive services. The distribution can be
accomplished using the facility in HP SIM or your own software distribution application.
Advanced Configuration Collector Commands and Rules
The Advanced Configuration Collector installed on your endpoint server system is controlled by a set
of commands and rules that reside on the CMS. This gives you the advantage of minimizing the
frequency of the extra effort required to update a distributed Advanced Configuration Collector. Yet, it
still allows you to benefit from the latest features and enhancements when made available.
Event Log Monitoring Collector
This client provides error condition detection of the event log of the monitored endpoint system and
communicates these events to WEBES remotely for analysis. It is made available on the Central
Management Server for your convenience, but should be distributed to the endpoint server system.
There are different packages available dependent on operating system.
Note: It is a required component to monitor devices which utilize event logs for fault monitoring
and reporting.
Remote Support Client
It allows two-way ('phone-home') secure communication with HP and updates hardware incidents with
the case ID and its status. Additionally, it enables configuration information to be sent to HP for further
analysis to deliver proactive services. This client is also needed to activate the contract, HP Care
Pack and warranty entitlement feature of HP SIM.
Remote Support Common Components (MC3)
Allows all remote support components on the Central Management Server (CMS) to share common
information (e.g. contact, name and telephone information.
Remote Support Configuration Collector
This component schedules and consolidates configuration information collections from all systems
that are entitled for proactive services. This may be a collection directly from a system or via the
Advanced Configuration Collector that resides on the endpoint system itself. The Remote Support
Configuration Collector is updated regularly to extend support for new products when made available.
Remote Support Configuration Collector Extension
This component is designed to extend the capabilities of the Remote Support Configuration Collector
when SAN support is required.
Remote Support Eligible Systems List
This component identifies the devices that are eligible for remote support services including remote
‘phone-home’ monitoring. This list is updated on a regular basis to add new device support to this
service automatically.
Remote Support Software Manager
This component, under your control, allows you to initially and securely download and subsequently
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