SVS200 LUN Manager and Volume Manager (T1714-96015, October 2007)

5TroubleshootingLUNManager

Troubleshooting

For troubleshooting information on the array, see the array's documentation.

You are responsible for the operation and normal maintenance of the Command View XP computer or XP

Remote Web Console. The following are some guidelines for troubleshooting the Command View XP

computer or XP Remote Web Console:

• Check the cabling and LAN: Verify that both the computer and LAN cabling are ﬁrmly attached,

and the LAN is operating properly.

• Reboot the computer: Close any programs that are not responding. If necessary, reboot the

computer and restart the Command View XP Java applet program.

• Check for any general error conditions: Table 21 describes general error conditions and the

recommended resolution for each item. If you still cannot resolve an error condition, call

you HP account support representative for assistance (see Contacting you HP account support

representative for contact information).

• Check the status lamp on the Command View XP or XP Remote Web Console main pane:Ifthe

color of the lamp is yellow (

)orred( ), conﬁrm the severity level of the DKC and DKU on the

Statuspane(seetheHP StorageWorks Command View XP user guide for XP Disk Arrays or the

HP StorageWorks XP Remote Web Console user guide for XP12000/XP10000/SVS200). If you

cannot re

solve an error condition, contact you HP account support representative.

• Download the Command View XP or XP Remote Web Console trace ﬁ les using the FD Dump

Tool: If you cannot resolve an error condition, copy the Command View XP or XP Remote

Web Console conﬁguration information onto ﬂoppy disks using the FD Dump Tool (see the

HP StorageWorks Command View XP user guide for XP Disk Arrays or the HP StorageWorks XP

Remote Web Console user guide for XP12000/XP10000/SVS200). Contact your HP account

suppor

t representative (see Contacting you HP account support representative), and give the

infor

mation on the ﬂoppy disks to the HP personnel.

HP StorageWorks LUN Conﬁguration and Security Manager XP user guide for the

XP12000/XP10000/SVS200

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