SVS200 (T1714-96008, June 2006)

120 Troubleshooting LUN Manager

Contacting you HP account support representative

If you need to contact your HP account support representative, be sure to provide as much information

about the problem as possible, including the circumstances surrounding the error or failure, exact content

of messages displayed on the Command View XP computer, and severity levels and reference codes of

the R-SIMs on the R-SIM pane.

A Command View XP or XP Remote Web Console pane

is closed by one of the following:

• Clicking the button on the pane.

• Using commands such as File and Exit on the Web

browser.

• Pressing the Alt and F4 keys.

Wait for an RMI time-out (default is 1 minute), and

restart Command View XP or XP Remote Web Console.

An internal error occurred, or a Web browser ended

abnormally (forcibly).

Close all panes, including the Storage Device List pane,

and log on to Command View XP or XP Remote Web

Console again. If the same error occurs, restart the

Command View XP computer.

If you cannot resolve an error condition. Copy the Command View XP or XP Remote Web

Console configuration information onto floppy disks

using the FD Dump Tool (see the HP StorageWorks

Command View XP user guide for XP Disk Arrays or the

HP StorageWorks XP Remote Web Console user guide

for XP12000/XP10000/SVS200), and contact your

HP account support representative.

Table 21 Troubleshooting LUN Manager (continued)

Error Condition Recommended Action