HP Insight Management 7.2 Update 2 Installation and Upgrade Release Notes
Table 5 Microsoft SQL database upgrade errors and suggested action (continued)
Suggested action and links to more informationCauseError code
2. Open the registry editor, and export the following key (009 is
the English default key):
HKLM\Software\Microsoft\Windows
NT\CurrentVersion\Perflib\009
Default keys for other languages: French is 00C, Spanish is
00A, and German is 007.
3. Notice the empty 00x key in the same location. This is where
you must import the values.
4. Edit the exported registry file, and replace the value 009 with
the value 007.
5. Save the changed .reg file, and import it back by double
clicking this same file.
6. Attempt the installation again. The SQL Express step should now
succeed.
For more information, see
• http://support.microsoft.com/kb/300956
• http://social.technet.microsoft.com/wiki/contents/articles/
event-id-3002-microsoft-windows-loadperf.aspx
Delete the keys mentioned in the http://support.microsoft.com/kb/
920114 knowledge base article.
The Microsoft SQL server found
Microsoft SQL 2008 registry keys
1035451685
For more information, see:
on the server from a previous
installation
http://social.msdn.microsoft.com/Forums/en/sqlsetupandupgrade/
thread/62f0cd6b-bf78-46e0-b513-1556c0866241
Known issues and fixes for 7.2 Update 2
Upgrading Insight Management
Before beginning an upgrade of Insight Management, HP recommends that you gather the
information listed in the HP Insight Management 7.2 Preinstallation Worksheet. Gathering the data
before you begin ensures that you are prepared to supply all the information required during the
upgrade.
Upgrade paths
This release supports upgrading Systems Insight Manager, Insight Control, and Matrix Operating
Environment components from Insight Software DVD version from 7.2 to 7.2.2 and 7.2.1 to 7.2.2
only.
IMPORTANT: Any of the Systems Insight Manager or Insight Control components that were
installed an HP Insight Software DVD that is older than version 3.10 or any of the Matrix Operating
Environment components that were installed from an HP Insight Software DVD that is older than
version 6.2, require a two-step process to upgrade to version 7.2. This is necessary to bring all
software up to the minimum supported versions and operating systems for the upgrade. For more
information, see the HP Insight Management 7.2 Installation and Configuration Guide.
Table 6 lists the upgrade paths for individual Insight Management components. The installer
automatically upgrades Insight Management components that are running at the minimum supported
version to version 7.2.
16 Installation and upgrade notes