HP Insight Orchestration 6.0 User Guide

• A step in the Request Details is shown as having failed.
• A request continues to process after being canceled.
• Some of my virtual machine templates do not appear on the Software tab.
• Some template XML hand-editing errors, for example, Duplicate Logical Server Group boot order, are
not caught during Insight Orchestration Designer's Import of a template from XML.
Insight Orchestration console in Systems Insight Manager displays:Failure issue
“ The HP Insight Orchestration tool cannot be displayed. Problem: Failed to login
to the Insight Orchestration service from Systems Insight Manager. ”
The Windows user logging in, is not a member of the HPIO_Administrators group. Members of the Administrators
group are not automatically members of the HPIO_Administrators group.
Possible cause
To workaround this issue, add the user to the HPIO_Administrators group. For example, in Windows 2003:Action
1. Select Start→Administrative Tools→Computer Management.
2. Expand System Tools→Local Users and Groups.
3. Click Groups.
4. Right-click HPIO_Administrators, and select Add to Group.
5. Click Add....
6. In the Enter the object names to select (examples) field, enter <username_to_add>.
7. Click OK.
8. Click OK.
When logging into Insight Orchestration in Systems Insight Manager, an error page appears stating The HP
Insight Orchestration tool cannot be displayed. Cannot contact the Insight
Orchestration service running at: <service-name>
Issue
The Insight Orchestration service is not running on the CMS.Possible cause
On the CMS, in the Services window, verify that the Insight Orchestration service is running.Action
1. For example, in Windows 2003, select Start→Administrative Tools→Services.
2. Confirm that Insight Orchestration has Status: Started.
Users added to the HPIO_Administrators group cannot log in to Insight Orchestration console.Issue
The HPIO_Administrators group is not associated with the Insight Orchestration toolbox in Systems Insight
Manager.
Possible cause
Insight Orchestration requires that, after installation, you associate HPIO_Administrators group with Insight
Orchestration toolbox in Systems Insight Manager. Make sure this association is set correctly on Systems Insight
Manager. For more information, see “ Configuring Insight Orchestration users in Windows ”.
Action
Operating system information does not display on the Service Details page.Issue
If a server or a service is in an UNKNOWN state, an issue has occurred on that server or service.Possible cause
If the operating system is not deployed, the operating system information does not display on the Service
Details page. In these situations, Insight Orchestration is able to clean up the database, but might not remove
Action
the service or server from the partner domain. If this occurs, the system administrator must clean up the
unreachable servers. See “Manual clean-up process”.
For physical servers, see “Manual clean-up process”. For virtual servers, see the troubleshooting issue “A delete
request has failed. The environment must be manually cleaned.”
Request details displays allocated when a reservation process finishes.Issue
Resources are reservedPossible cause
Insight Orchestration displays an “allocated” message when resources are reserved for a provisioning request.
If this message appears for a scheduled provisioning operation, the resources are only reserved for the future
lease period.
Action
Users are not able to login to Insight Orchestration after installation or after assigning the user to a different
Insight Orchestration group.
Issue
CMS requires rebootPossible cause
70 Troubleshooting