HP Insight Recovery 6.2 User Guide

The HP Logical Server Automation service was not running when Recovery Groups
were configured in HP Insight Recovery.
—
— The logical server was being actively managed when the HP Insight Recovery
configuration was invoked (logical server modification, logical server activation, or
logical server deactivation was in progress).
• No configuration operation can be run Possible causes include:
— A Change local site to Primary Site or Change local site to Recovery Site operation
is in progress.
— Another configuration operation may be in progress
• Unable to import Storage Management Servers as part of import operation Possible causes
include:
— The Storage Management Server was not discovered in the Insight Dynamics user
interface.
— The credentials associated with the Storage Management Server do not include the user
name specified in the HP Insight Recovery configuration at the Primary Site.
— The Insight Dynamics user interface is unable to communicate with the Storage
Management Server specified in the HP Insight Recovery configuration at the Primary
Site.
• Import operation failed Possible causes include:
— The import file is not valid.
— The HP Logical Server Automation service is not running.
— There were recovery logical servers in an active state at the time of the import.
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Error message
The user is not authorized to use Insight Recovery, or the local CMS hostname cannot be resolved
by the DNS.
Cause
Check the SIM and IR log files for details, then contact the network administrator to add the local
CMS hostname to the DNS.
Action
Cannot verify the host name specified.
Error message
The hostname specified for the CMS for either the local or the remote site is not locatable in the
DNS.
Cause
Verify that a valid DNS entry with a fully qualified domain name exists for each CMS.Action
Cannot create/edit the site information.
Error message
The hostname specified for the CMS does not include a fully qualified domain name associated
with the local CMS.
Cause
Ensure that the CMS for the local site has the fully qualified domain of the local host.Action
Storage Management Server not discovered by CMS. Discover server and
retry.
Error message
Each Storage Management Server to be configured in HP Insight Recovery must be discovered
in the Insight Dynamics user interface with appropriate credentials specified.
Cause
Ensure that the Storage Management Server is discovered in the Insight Dynamics user interface.
If not, discover the server using Options->Discovery in the Insight Dynamics user interface.
Action
26 Troubleshooting