HP Insight Recovery 6.2 User Guide

6 Support and other resources
Information to collect before contacting HP
Be sure to have the following information available before you contact HP:
• Software product name
• Hardware product model number
• Operating system type and version
• Applicable error message
• Third-party hardware or software
• Technical support registration number (if applicable)
How to contact HP
Use the following methods to contact HP technical support:
• In the United States, refer to the Customer Service/Contact HP United States website for
contact options: http://welcome.hp.com/country/us/en/contact_us.html
• In the United States, call 1-800-HP-INVENT (1-800-474-6836) to contact HP by telephone.
This service is available 24 hours a day, 7 days a week. For continuous quality improvement,
calls might be recorded or monitored.
• In other locations, refer to the Contact HP Worldwide website for contact options: http://
welcome.hp.com/country/us/en/wwcontact.html
Registering for software technical support and update service
Insight Software components and software products include one year of 24 x 7 HP Software
Technical Support and Update Service. This service provides access to HP technical resources
for assistance in resolving software implementation or operations problems.
The service also provides access to software updates and reference manuals, either in electronic
form or on physical media as they are made available from HP. Customers who purchase an
electronic license are eligible for electronic updates only.
With this service, Insight Software customers benefit from expedited problem resolution as well
as proactive notification and delivery of software updates. For more information about this
service, refer to the following website: http://www.hp.com/services/insight
There are two methods for registering:
• If you received a license entitlement certificate, automated registration for this service takes
place upon online redemption of the license certificate/key.
• If the license information you received for your product instructs you to register for Software
Technical Support and Update Service, you must follow the instructions in order to be
eligible for telephone support and product updates.
How to use your software technical support and update service
After you have registered, you will receive a service contract in the mail containing the Customer
Service phone number and your Service Agreement Identifier (SAID). You need your SAID when
you call for technical support. Using your SAID, you can also go to the Software Update Manager
(SUM) web page to view your contract online and elect electronic delivery for product updates.
Warranty information
HP will replace defective delivery media for a period of 90 days from the date of purchase. This
warranty applies to all Insight Software, Insight Control Management, HP Systems Insight
Manager, and ProLiant Essentials products.
Information to collect before contacting HP 33