HP Matrix Operating Environment 7.2 Update 1 Infrastructure Orchestration User Guide

CMS crash recovery
Create Service request does not complete successfully after CMS crash recovery
Create Service request does not complete successfully when resumed after CMS is recovered from
a crash. Manual steps recommended by IO are inadequate to recover the logical server and re-issue
the request successfully.
Issue
VCEM and Virtual Connect Manager (VCM) are out of sync due to a CMS crash that occurred
while assigning a server profile.
Possible cause
Action
• Perform VC Domain maintenance. See HP Virtual Connect Enterprise Manager User Guide for
more information.
• Delete the clean-me-<LS>logical server for any that are listed.
• Move the blade from Maintenance to another server pool which frees up the server IP address
and marks the blade as available.
• Refresh server resources from logical server management.
• Re-issue the infrastructure orchestration Create Service request.
Deactivate physical server does not complete successfully after CMS crash recovery
Deactivate physical server does not complete successfully when resumed after CMS is recovered
from a crash. Manual steps recommended by IO are inadequate to recover the logical server and
re-issue the request successfully.
Issue
VCEM and VCM are out of sync due to a CMS crash that occurred while unassigning a server
profile.
Possible cause
Action
• Perform maintenance of the VC Domain Group in VCEM, which unassigns the server profile.
See HP Virtual Connect Enterprise Manager User Guide for more information.
• Move the logical server from Maintenance to another server pool. This frees up the server IP
address and marks the blade as available.
• Refresh server resources from logical server management.
• Activate the server from logical server management.
• Re-issue the infrastructure orchestration Deactivate request.
Activate/deactivate virtual server does not complete successfully after CMS crash recovery
An activate or deactivate virtual server operation does not complete successfully when resumed
after CMS is recovered from a crash, and the service may remain with a Partial/Down status.
Issue
The activate/deactivate request does not complete and the current state of the VM is unknown.Possible cause
Action
• Perform a manual refresh. In Matrix OE visualization, select Tools→Logical Servers→Refresh.
• Manually activate or deactivate the servers that have an incorrect state.
Create/delete virtual server does not complete successfully after CMS crash recovery
A create/delete virtual server operation does not complete successfully when resumed after CMS
is recovered from a crash.
Issue
The created VMs are not deleted and resources are not released.Possible cause
Action
• If the service still exists, delete the service in infrastructure orchestration.
• Perform a manual clean-up process for the logical server, including manually deleting the virtual
machines from VMware vCenter. See “Manual clean-up process (virtual)” (page 211).
• For the create operation, re-submit the infrastructure orchestration service request.
206 Troubleshooting