HP Matrix Operating Environment 7.3 Update 1 Release Notes

3 Support and other resources

Contacting HP

Information to collect before contacting HP

Be sure to have the following information available before you contact HP:

• Software product name

• Hardware product model number

• Operating system type and version

• Applicable error message

• Third-party hardware or software

• Technical support registration number (if applicable)

How to contact HP

Use the following methods to contact HP technical support:

• See the Contact HP Worldwide website for contact options:

http://www.hp.com/go/assistance

• Use the Contact hp link on the HP Support Center website:

http://www.hp.com/go/hpsc

• In the United States, call 1-800-334-5144 to contact HP by telephone. This service

is available 24 hours a day, 7 days a week. For continuous quality improvement,

conversations might be recorded or monitored.

Registering for software technical support and update service

HP CloudSystem Matrix includes as standard, three or one year of 24 x 7 HP Software

Technical Support and Update Service and 24 x 7 four hour response HP Hardware

Support Service. This service provides access to HP technical resources for assistance

in resolving software implementation or operations problems.

The service also provides access to software updates and reference manuals in electronic

form as they are made available from HP. Customers who purchase an electronic license

are eligible for electronic updates.

With this service, Insight Management software customers benefit from expedited

problem resolution as well as proactive notification and delivery of software updates.

For more information about this service, see the following website:

http://www.hp.com/services/insight

Registration for this service takes place following online redemption of the license

certificate.

How to use your software technical support and update service

As HP releases updates to software, the latest versions of the software and documentation

are made available to you. The Software Updates and Licensing portal gives you access

to software, documentation and license updates for products on your HP software

support agreement.

You can access this portal from the HP Support Center:

http://www.hp.com/go/hpsc