HP Integrity Virtual Machines 4.2: Installation, Configuration, and Administration

12 Reporting Problems with Integrity VM
Report Integrity VM defects through your support channel. Follow these instructions to collect
data to submit with your problem report.
1. Run the hpvmcollect command to gather information about the guest before modifying
any guest. Preserve the state of the VM Host and Integrity VM to best match the environment
when the VM Host failed.
If multiple guests are running, run the hpvmcollect command for guest that was running
at the time.
2. After the hpvmcollect archive is stored on the VM Host, reboot the guest that caused the
VM Host to crash.
3. Run the hpvmcollect command on the guest again. Include this information in the
hpvmcollect archive from the VM Host.
4. Report the information through your support channel.
This chapter describes how to use the hpvmcollect command and how to investigate Integrity
VM log files for information, including the following topics:
• “Collecting Integrity VM Data”
• “Managing the Size of the VMM Driver Log File”
12.1 Collecting Integrity VM Data
You can use the hpvmcollect command on the VM Host or on the guest to collect Integrity
VM information that is useful in analyzing system problems. The options available for the
hpvmcollect command on the VM Host are different from those available on guests. For
information about using the hpvmcollect command, see one of the following sections:
• Using the hpvmcollect command the VM Host: see Section 12.1.1 (page 209).
• Using the hpvmcollect command on guests: see Section 12.1.2 (page 211).
12.1.1 Using the hpvmcollect Command on the VM Host
Table 12-1 describes the options to the hpvmcollect command on the VM Host:
Table 12-1 Options to the hpvmcollect Command on the VM Host
DescriptionOption
Specifies the virtual machine name, where vm-name is the name of the
virtual machine.
-P vm-name
Specifies the virtual machine number, where vm-number is the number
of the virtual machine.
-p vm-number
Specifies a host name to receive the archive, which is copied using the scp
command. Verify that you can log in to the host without a password.
-s host
Specifies the number of crash dumps to copy to the archive. By default,
the hpvmcollect command copies the latest crash dump directory (based
on the bounds file). This option can be used only with the -c option.
-n crash-dump
Specifies a target directory in which to create the hpvmcollect_archive
directory.
-d dir
Specifies the archive name with the specified label. If an archive with the
same name exists, it is renamed by appending a time stamp to the original
name before the new archive is created.
-b report-number
Includes the latest crash dump directory in the archive. This option is used
if the guest or the VM Host fails or hangs.
-c
12.1 Collecting Integrity VM Data 209