HP Matrix Operating Environment 7.3 Recovery Management User Guide

Warning: Matrix recovery management is quiesced. No new operations will
be allowed.
Warning
message
Matrix recovery management has been quiesced. All configuration buttons (Create, Edit, Delete,
etc…) are disabled.
Cause
Wait for Matrix recovery management to be unquiesced.Action
Warning: Unable to remove CLX credentials for <storage_management
_server_name> (these server credentials may not exist in CLX). Matrix
Warning
message
recovery management will continue to delete <storage_management
_server_name>. HP recommends that you check and manually remove the CLX
credentials.
Failure to clean a CLX credential after successfully deleting a Storage Management Server.Cause
To check and clean a CLX credential, open a command prompt window on the CMS:Action
• Change to the CLX bin directory. For example, cd c:\Program
Files\Hewlett-Packard\Cluster Extension 3PAR\bin
• Execute CLX3PARCONFIG array /remove name=<storage_management_server_name>
• Check the command output message.
Matrix recovery management Job troubleshooting
Failure of a Matrix recovery management Activate, Deactivate, Recovery Group import or Site
import Job, may intermittently occur due to a transient error condition between the software
components.
By default, Matrix recovery management automatically retries failed activation and deactivation
operations on logical servers. If a Recovery Group import or site import Job fails, there is no
automatic retry, and the restart option is not available.
The details of each failed Job are logged to the lsdt.log file under the Matrix recovery management
installed directory, for example, C:\Program Files\HP\Insight Recovery\logs. If the
lsdt.log indicates that a site import Job failed due to one or more Recovery Groups that were
not successfully imported, you can attempt to complete the site import by importing the individual
Recovery Groups that were not successfully imported in the site import operation. Individual Recovery
Groups can be imported from the Recovery Groups tab. If the cause of the site import Job failure
is more extensive, you will need to return to the Sites tab and redo the entire site import. If you
choose to disable automatic retry, you can edit the MAX_RETRY_ATTEMPTS property in the
hp_ir.properties file in the conf directory where Matrix recovery management is installed.
To disable automatic retry, set the MAX_RETRY_ATTEMPTS property to 0. To re-enable the automatic
retry of failed operations by Matrix recovery management, set the MAX_RETRY_ATTEMPTS property
to 1.
NOTE:
• Failed activate and deactivate Jobs will be retried only after the operation has been attempted
on all of the logical servers in the configuration.
• Job states for logical server and Recovery Group Jobs will not be marked failed when a retry
of the operation is pending.
To identify the subsystem where the failure occurred, review the remainder of this section for
information on which log files you need to look at and what action you need to take. For additional
information, you can view the lsdt.log file in the logs directory where Matrix recovery
management is installed on the system.
A Job in Matrix recovery management is an automated, multistep process that activates or
deactivates selected Recovery Group Sets on a site, imports a specific Recovery Group, or imports
a Site configuration. For example, the Job with a Job Id of 3288 shown in Figure 21 (page 59) is
58 Troubleshooting